2nd Line Network & Security Engineer - Nights

CDW; Greater London; On-site; GBP 28,000 - 48,000; Full time

Job summary

CDW is seeking a 2nd Line Support specialist in the United Kingdom to resolve complex technical issues and keep customers running across our networked platforms.

You will work with 3rd line resolver teams, perform diagnostics, coordinate with vendors, and participate in a 12-hour night shift rota (8pm–8pm) with 4 days on and 4 off. A strong Networking background is essential and cloud experience with Azure/AWS is desirable.

Qualifications

• 2–3 years of experience in a similar SLA-driven support role.
• Proven experience delivering projects and complex changes.
• Extensive knowledge working within a Cisco Switch/Router environment.
• Good level of knowledge in Fortinet, Checkpoint, Palo Alto, Cisco, Cisco Meraki, HP Aruba, F5.
• Experience with cloud platforms such as Azure and AWS.
• Familiarity with ITIL practices and security clearance is desirable.

Responsibilities

• Investigate and resolve technical issues escalated from 1st line and provide end-user solutions.
• Log monitoring, diagnostics, and incident analysis to restore service.
• Coordinate with 3rd line and vendors to resolve critical issues.
• Perform device software upgrades, patches, and fixes.
• Manage configuration backups, changes, and restoration.
• Assist with change management and problem management.
• Provide handovers to the next shift and support transition of new customers.
• Maintain and develop knowledge through training and certifications.

Skills

Cisco Switch/Router

Fortinet

Checkpoint

Palo Alto

Cisco Meraki

HP Aruba

F5

Azure

AWS

SLA-driven support

Job description

CDW is seeking a 2nd Line Support specialist in the United Kingdom to resolve complex technical issues and keep customers running across our networked platforms.

You will work with 3rd line resolver teams, perform diagnostics, coordinate with vendors, and participate in a 12-hour night shift rota (8pm–8pm) with 4 days on and 4 off. A strong Networking background is essential and cloud experience with Azure/AWS is desirable.