2nd Line Engineer

Nextech Group; Middlewich; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company vehicle/fuel card

Workplace pension

Free parking

28 days annual leave

On-call rota

Job summary

Nextech Group in the United Kingdom is seeking a 2nd Line IT Support Engineer to join its Cheshire-based team. The role blends remote troubleshooting with client-site work, offering exposure to installations and broader IT projects.

You will handle 2nd line tickets, diagnose hardware, software, and network issues, and troubleshoot TCP/IP, DHCP, DNS, firewalls and routing while advancing toward Microsoft certifications.

Qualifications

• Role requires hands-on 2nd line IT support experience.
• Experience in MSP or IT services environment preferred.
• Strong knowledge of Microsoft technologies and networking.
• Comfort with on-site visits and remote support.

Responsibilities

• Provide primarily 2nd line IT support across a varied customer base.
• Diagnose and resolve hardware, software, network and infrastructure issues.
• Deliver support both remotely and at client sites.
• Work across Microsoft technologies, networking and virtualization.
• Troubleshoot LAN/WAN including TCP/IP, DHCP and DNS.
• Support firewalls, routing and general networking issues.
• Assist with installations, upgrades and technical projects.
• Maintain clear communication with customers throughout incidents.

Skills

2nd Line IT Support

MSP experience

Microsoft products

Networking basics

Firewalls & routing

Virtualisation

Customer communication

On-site support

Job description

Role: 2nd Line IT Support Engineer
Location: Cheshire (East)
Salary: Up to £35,000
Setup: 5 days in office

We're recruiting for an established Managed Service Provider looking to add an experienced 2nd Line IT Support Engineer to its technical team.

This is a hands-on role combining remote support, troubleshooting and client-site work, with the opportunity to get involved in installations and broader technical projects. The business places a strong emphasis on customer service and wants someone capable of taking ownership of technical issues through to resolution.

The role

• Provide primarily 2nd Line IT support across a varied customer base
• Diagnose and resolve hardware, software, network and infrastructure issues
• Deliver support both remotely and through client site visits
• Work across Microsoft technologies, networking and virtualisation
• Troubleshoot LAN/WAN environments including TCP/IP, DHCP and DNS
• Support firewalls, routing and general networking issues
• Assist with customer installations, upgrades and technical projects
• Maintain strong communication with customers throughout incidents and requests
• Continue developing technically, including working towards relevant Microsoft certifications

What we're looking for

• Previous experience in a 2nd Line IT Support / IT Engineer position
• Ideally experience working within an MSP or IT services environment
• Strong Microsoft support knowledge
• Good understanding of networking, including TCP/IP, DHCP and DNS
• Exposure to firewalls, routing and virtualisation
• Comfortable dealing directly with customers remotely and on-site
• A proactive attitude with strong troubleshooting and communication skills

Package

• Up to £35,000, depending on experience
• Monday to Friday
• On-call rota
• Company vehicle/fuel card or business mileage arrangement
• Workplace pension
• Free parking
• 28 days annual leave

The MSP preference, Microsoft/networking requirements, client-site work, on-call structure and benefits reflect the previous brief supplied by the client.