Remote 2nd Line IT Engineer - Customer-Focused Support

Redsquid Communications; United Kingdom; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Redsquid Communications in the United Kingdom is seeking an experienced 2nd Line Support Engineer to deliver remote IT support, resolve complex issues, and act as an escalation point for the Service Desk.

You will diagnose and resolve issues for diverse customers, install and configure hardware and software, and support project delivery while maintaining high service standards and strong customer relationships.

Qualifications

• 2+ years in a full 2nd line support role.
• Experience delivering outsourced IT support remotely.
• In-depth knowledge of M365 and Microsoft Office products.

Responsibilities

• Resolve a wide range of IT issues remotely and escalate when needed.
• Act as escalation point for 1st line engineers.
• Ensure SLA response and fix times are met.
• Visit customer sites occasionally for installs or onsite work.

Skills

M365 platform

Office 365 / Microsoft 365

Active Directory

Server Management

AD Connect Services

Hyper-V Replication

Exchange / SharePoint / Intune

Job description

Redsquid Communications in the United Kingdom is seeking an experienced 2nd Line Support Engineer to deliver remote IT support, resolve complex issues, and act as an escalation point for the Service Desk.

You will diagnose and resolve issues for diverse customers, install and configure hardware and software, and support project delivery while maintaining high service standards and strong customer relationships.