2nd Line Network Support Engineer - Systems Integrator

Hamilton Barnes; Greater Manchester; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company laptop

Home-working equipment

Travel expenses for client site visits

Technical training and development

Progression into advanced networking

Job summary

Hamilton Barnes is seeking a Second Line Network Support Engineer to assist customers across the UK on a predominantly remote basis, with occasional viagens to client sites around Manchester for installations and migrations. The role is ideal for a hands-on networking professional who can own complex troubleshooting and collaborate with clients and partners.

You will work in an MSP-style environment with exposure to enterprise networks, wireless infra, and evolving infrastructure projects,

Qualifications

• 2nd Line Network Support, Network Engineering or MSP experience.
• Practical experience troubleshooting enterprise networking and wireless infrastructure.
• Hands-on experience with Ruckus and/or Ubiquiti UniFi is highly desirable.
• Strong knowledge of switching, VLANs, IP addressing, DHCP and DNS.
• Experience diagnosing wireless faults and understanding how networks operate.
• Previous involvement in physical network installations, configuration or onsite changes.
• Confidence managing remote support tickets independently.
• Excellent customer communication and problem-solving skills.

Responsibilities

• Provide 2nd Line network support across managed customer environments.
• Troubleshoot LAN, WAN, Wi‑Fi and general connectivity issues.
• Diagnose wireless performance, coverage and access point faults.
• Configure and support switches, routers and wireless infrastructure.
• Investigate VLANs, DHCP, DNS, TCP/IP, NAT and VPNs.
• Monitor customer networks and resolve incidents remotely.
• Support network configuration changes and firmware updates.
• Take ownership of tickets from investigation to resolution.
• Occasionally attend customer sites for hands-on troubleshooting and migrations.
• Assist with AV and workplace technology issues when required.

Skills

2nd Line Support

Network Engineering

MSP experience

Ruckus

UniFi

VLANs

DHCP/DNS

Wireless troubleshooting

Remote support

Customer communication

Onsite travel

Tools

Fortinet FortiGate

MikroTik

Juniper

Job description

Keen to join a company that champions growth and development?

Join a fast-growing managed technology provider partnering with commercial landlords and workspace operators across the UK to modernize building infrastructure.Delivering tailored solutions spanning multi-tenanted internet connectivity,smart building sensors,and workplace analytics,the organization combines streamlined operations with an exceptional customer experience to simplify modern office technology.

The company is seeking a Second Line Network Support Engineer to support diverse customer environments on a predominantly remote basis,with occasional travel to client sites around Manchester for installations,infrastructure changes,and migrations.Ideal for a hands-on networking professional who takes ownership of complex troubleshooting,the role offers a clear pathway to develop toward advanced network engineering responsibilities while working closely with clients and technical partners.

Responsibilities:

• Providing 2nd Line network support across managed customer environments.
• Troubleshooting LAN, WAN, Wi-Fi and general connectivity issues.
• Diagnosing wireless performance, coverage and access point faults.
• Configuring and supporting switches, routers and wireless infrastructure.
• Investigating issues involving VLANs, DHCP, DNS, TCP/IP, NAT and VPNs.
• Monitoring customer networks and resolving incidents remotely.
• Supporting network configuration changes, firmware updates and maintenance.
• Taking ownership of tickets from initial investigation through to resolution.
• Occasionally attending customer sites for hands‑on troubleshooting, equipment changes and migrations.
• Supporting AV and workplace technology issues where required.

Skills/Must Have:

• Experience in a 2nd Line Network Support, Network Engineering or MSP environment.
• Practical experience troubleshooting enterprise networking and wireless infrastructure.
• Hands‑on experience with Ruckus and/or Ubiquiti UniFi is highly desirable
• Strong knowledge of switching, VLANs, IP addressing, DHCP and DNS.
• Experience diagnosing wireless faults and understanding how networks operate.
• Previous involvement in physical network installations, configuration or onsite changes.
• Confidence managing remote support tickets independently.
• Excellent customer communication and problem‑solving skills.
• Candidates must be based in Manchester or the immediate surrounding area due to occasional customer site requirements.

Desirable Skills:

• Additional exposure to Fortinet/FortiGate, MikroTik or Juniper would be advantageous but isn't essential.

Benefits:

• Predominantly remote working
• Company laptop and home‑working equipment
• Travel expenses for customer site visits
• Exposure to multiple customer networks and technologies
• Technical training and development
• Opportunities to progress into more advanced networking and infrastructure responsibilities

Salary:

• £30,000 to £35,000 basic salary