Relief Shop Manager

Dorothy House; Rudloe; On-site; GBP 26,000; Full time

Job summary

A charitable organization in the United Kingdom is seeking a Relief Shop Manager to support its network of retail stores. The role involves traveling between locations to provide relief cover for Shop Managers, manage sales budgets, and lead volunteer teams. A good standard of Maths and English, along with strong leadership skills, are essential. The position offers a salary of £25,785 per annum, a discretionary bonus scheme, and a variety of employee benefits including a generous holiday policy and training programs.

Benefits

Discretionary Bonus scheme

23 days plus bank holidays

Excellent training and development program

Pension with Life Assurance

Colleague discount across retail stores

45p per mile for work travel

Mindful Employer Plus Charter

Qualifications

• Candidate must have a good standard of Maths and English.
• Strong team worker with the ability to motivate and lead a team.
• Excellent prioritisation and organisational skills required.
• Customer focused with an energetic and enthusiastic attitude.

Responsibilities

• Travel to shops to provide relief cover for Shop Managers.
• Support stores in achieving sales budgets and managing stock.
• Ensure staff and volunteers are competent and provide great customer service.
• Recruit and encourage volunteering within shops.
• Ensure the Gift Aid scheme operates legally and effectively.
• Maintain safety and security of the shop's premises.
• Train and inspire staff and volunteers.

Skills

Team leadership

Customer service

Organisational skills

Motivation skills

Education

Good standard of Maths and English

Job description

Overview

At Dorothy House Hospice Care, our charity retail shops play a vital role in funding compassionate, specialist care for people with life-limiting illnesses and their families. Working in one of our retail stores, you will be at the heart of your local community - running a successful charity shop where every sale directly helps us provide comfort, dignity, and support to patients and their families when they need it most. We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience! - No retail or charity experience needed, just a willingness to learn and lead! RELIEF SHOP MANAGER | £25,785 per annum If you're looking for a flexible, rewarding challenge, and the opportunity to support a variety of Dorothy House shops across our retail network then we want to hear from you. You will play a key role in keeping our shops thriving, providing cover for managers, supporting teams, and ensuring customers enjoy an unforgettable shopping experience. The role will include:

Responsibilities

• To travel to shops across our area to provide relief cover for Shop Managers.
• To support stores in achieving their sales budgets and ensure stock collection/deliveries are managed effectively and implement the shop price guide in order to maximise sales.
• Ensuring that staff and volunteers are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
• To actively recruit and encourage volunteering within your shops, maintain a volunteer rota to ensure shop is trading at all published times.
• To ensure the Gift Aid scheme operates legally and effectively regarding approach to donors; preparation and sale of stock; and recording and inputting data of donor and sales information.
• To ensure the maintenance, safety and security of all parts of the shop's premises.
• To ensure that all backstage areas are properly organised and operate efficiently always maintaining adherence to health and safety guidelines.
• To train, inspire and lead both paid staff and our incredible volunteer teams that work with you in our stores.

Qualifications

• Good standard of Maths and English
• Strong team worker with the ability to motivate and lead a team
• Excellent prioritisation and organisational skills
• Customer focused with an energetic and enthusiastic attitude

Desirable Requirements

• Experience working in Retail or Charity Shop
• Experience within a management role
• Full UK driving licence with access to a vehicle

Working Hours

This is a full time position. You will be contracted to work 37.5 hours per week working 5 days out of 7. Due to the nature of this role, you will be required to work regular weekends and travel between our retail stores. Looking for part time work? We would still welcome your application! Just let us know you are looking for when you apply.

Benefits

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• An excellent training and development program from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.