Relief Care Assistant

Home Group Limited; Greenhill; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A community-focused housing organization is seeking an experienced Housing Manager. This role involves delivering exceptional customer service, managing community estates, and ensuring high living standards for residents. The position offers a salary between £32,000 and £38,000 per annum based on skills and experience, along with generous benefits including health plans and 34-39 days of leave. The working model is hybrid, allowing flexibility in commuting.

Benefits

Health Cash Plan

800+ high-street discounts

34 days of leave plus volunteering time off

Mileage reimbursement for hybrid working

Qualifications

• Previous experience in housing management or a related role.
• Good knowledge of housing law, tenant responsibilities, and universal credit flows preferred.
• Strong customer-service orientation and ability to deal with difficult situations.
• Capability to work independently and manage a flexible diary.

Responsibilities

• Proactively manage anti-social behaviours and public nuisance.
• Respond to customer queries and complaints in a timely manner.
• Manage the voids process and liaise with local authorities.
• Conduct estate inspections and engage with contractors.

Skills

Housing management experience

Customer service orientation

Knowledge of housing law

Ability to handle difficult situations

Job description

Housing Manager – Harrow

Location: Harrow Civic Hub, Forward Drive, HA3 8NT (and selected local estate patches in Harrow and Barnett, London). Contract: Full‑time, Permanent (Hybrid working, Monday‑Friday with occasional evenings as needed).

Job Summary

We are seeking an experienced Housing Manager to deliver excellent customer service, manage community estates and support residents. You will be the face‑to‑face contact for the community, ensuring high standards of living and safety for all residents.

Key Responsibilities

• Proactively manage anti‑social behaviours and public nuisance on the estate.
• Respond to customer queries and complaints in a timely, professional manner.
• Manage the voids process, liaising with local authorities and other external partners.
• Carry out estate inspections, record routine safety and compliance checks and engage with contractors on site.
• Maintain relationships with external stakeholders such as local authorities, MPs and community groups.
• Spend most of your time working within the local estates while balancing office duties where required.
• Use the company’s ergonomic tools, telephone and computer system effectively.

Qualifications & Skills

• Previous experience in housing management or a related role.
• Good knowledge of housing law, tenant responsibilities and universal credit flows preferred.
• Strong customer‑service orientation and the ability to deal with difficult or emotionally‑charged situations.
• Capability to work independently and manage a flexible diary with mobile commuting.
• Standard DBS check required – the employer will pay for the check.

Salary and Benefits

Salary: £32,000 – £38,000 per annum (dependent on skills, experience and qualifications).

Benefits include:

• Health Cash Plan (savings up to £1,140 per year).
  Costs covered for dental, optical, prescriptions, alternative therapies and more.
  
  • Over 800 high‑street discounts on groceries, holidays and days out.
  • Company tools and support for phone, bike or car.
  • 34 days of leave (including bank holidays and a “me day”) extending to 39 days, plus volunteering time off.
• Hybrid working – pay for mileage.
• Standard DBS check paid by employer.
• Standard 37.5 hours per week, full‑time, permanent.

How to Apply

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We are committed to equality and diversity. All qualified candidates will receive equal consideration.