Relationship Officer

RAFFLES MEDICAL GROUP LTD; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Greater London is looking for a dedicated healthcare assistant. You will engage with patients, manage administrative tasks, and deliver exceptional customer service. The ideal candidate has experience in healthcare or hospitality, is well-groomed, and possesses strong communication skills. Commitment to a 5.5-day work week is essential. This role offers a dynamic and fast-paced environment supporting patient care.

Qualifications

• Minimum 'O' Level / NITEC / Diploma with 1–2 years experience in healthcare or hospitality.
• Well-groomed, organized, and able to multi-task.
• Mature, independent, and able to work dynamically.

Responsibilities

• Attend to patient enquiries and provide information.
• Update patient registration and process medical records.
• Coordinate with medical teams for appointments.

Skills

Customer service skills

Strong communication skills

Attention to detail

Ability to multi-task

Education

'O' Level / NITEC / Diploma

Tools

Microsoft Office

SharePoint

Job description

At Raffles Medical Group, you’ll be part of a team focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.

Your key responsibilities

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group
• Assist doctors, nurses and other allied health staff in basic clinical tasks when required
• Collate laboratory and radiology results for doctor's review and follow up
• Perform daily billings and accurate transactions, including closing of accounts
• Provide a warm welcome as first point of contact for VIP clients with premium experience
• Provide a personalized service by anticipating clients' needs and preferences, responding promptly to request to ensure guest satisfaction
• Mange administrative tasks including, manage patient registration and clinical assessment
• Coordinate with in house kitchen for guest meal request, and food plating standard
• Project a professional manner with an emphasis on hospitality and guest service

Job requirements

• Minimum ‘O’ Level / NITEC / Diploma in any discipline with at least 1 – 2 years of working experience in healthcare or F&B / hospitality settings preferred
• Well-groomed and professional
• Meticulous and organised, able to multi-task and work in teams
• Exceptional customer service skill, and attention to details with front-line skills
• Strong communication and interpersonal skills
• Mature and independent
• Able to work in a dynamic and fast paced environment
• Computer literate, ability to use MS Word, MS Excel
• Comfortable with using digital tools (Microsoft Office,SharePoint) is a plus point
• Must be able to commit to 5.5 days' work week (Wellness Clinic)