Reinstatement Operations Manager

Go Traffic Management Limited; Nelson; On-site; GBP 60,000 - 80,000; Full time

Job summary

A traffic management firm based in Wales is seeking a Reinstatement Operations Manager to oversee reinstatement teams. You will ensure efficient operations, promote health and safety compliance, and deliver high-quality customer service. The ideal candidate should have a strong knowledge of reinstatement standards and demonstrated leadership skills. A competitive salary and benefits package is offered.

Qualifications

• Experience managing reinstatement teams effectively.
• Strong focus on quality and customer service.
• Analytical and solution-focused under pressure.

Responsibilities

• Manage reinstatement teams and their day-to-day activities.
• Organise labour and manage resources including materials.
• Conduct health & safety inspections and manage compliance.

Skills

Strong knowledge of NRSWA and reinstatement standards

Experience managing reinstatement operations

Proven leadership and team management

Effective planning and scheduling

Strong focus on H&S compliance

Excellent stakeholder communication

Job description

Reinstatement Operations Manager

Department: Welsh Water

Employment Type: Permanent

Location: Nelson, Caerphilly

Description

As a Reinstatement Manager, you will be responsible for managing reinstatement teams working as part of our client’s contract. Working to meet the needs of the client, you will provide technical expertise and experience, as part of a team, to deliver a first-class service to our customers.

You will be able to engineer solutions on site and focus your teams on completing work right first time.

You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Have operational responsibility for the reinstatement teams and their in-day activities
• Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management
• Manage all other resources e.g. materials and plant
• Carry out team briefings with teams on a monthly basis
• Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams
• Manage the defect programme and ensure that KPIs are met and Highway Meetings are attended
• Use GARD (smartphone system) to check quality of the work and drive out the wrong behaviours
• Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed
• Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement
• Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur

Experience and Qualifications

• Strong knowledge of NRSWA and reinstatement standards
• Experience managing reinstatement operations (backfill, tarmac, surfacing teams)
• Proven leadership and team management across multiple sites
• Effective planning, scheduling, and resource management
• Strong focus on H&S compliance, quality, and customer service
• Commercial awareness — cost control, job costing, and subcontractor management
• Excellent stakeholder and client communication
• Analytical, organised, and solution-focused under pressure

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

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