Regulatory Complaints Investigator - Risk & Compliance

Financial Conduct Authority; Greater London; Hybrid; GBP 34,000 - 44,000; Full time

Job summary

A regulatory organization in Greater London is seeking a Complaints Investigation Support Associate. This role involves assessing and preparing complaint cases, supporting management through the Intact system, and maintaining effective communication. Ideal candidates will possess strong organizational and communication skills and the ability to thrive in a fast-paced environment. The organization also offers a hybrid work model, extensive benefits, and a commitment to diversity and inclusion.

Benefits

25 days annual leave plus bank holidays

Hybrid model with up to 60% remote work

Non-contributory pension

Private healthcare with Bupa

35 hours of paid volunteering annually

Qualifications

• Proven experience in triaging and prioritizing casework effectively.
• Ability to maintain composure and resilience in high-pressure situations.
• Strong written and verbal communication skills.

Responsibilities

• Assess and prepare complaint cases and triage new complaints.
• Support the management of Complaints Scheme cases via Intact.
• Serve as the primary contact for IT and system issues.

Skills

Casework prioritization

Stakeholder relationship management

Organizational skills

Communication skills

Team collaboration

Tools

Intact system

Job description

A regulatory organization in Greater London is seeking a Complaints Investigation Support Associate. This role involves assessing and preparing complaint cases, supporting management through the Intact system, and maintaining effective communication. Ideal candidates will possess strong organizational and communication skills and the ability to thrive in a fast-paced environment. The organization also offers a hybrid work model, extensive benefits, and a commitment to diversity and inclusion.