Registered Veterinary Nurse – Reception & Client Experience

Animal Trust; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A veterinary service provider in Manchester seeks a Reception Veterinary Nurse to enhance client experiences while utilizing clinical expertise in a non-clinical role. Ideal candidates will have a minimum of 2 years’ experience and will enjoy managing client interactions, from triage support to appointment coordination. Key benefits include generous holiday allowance, CPD funding, and employee assistance programs. Join us to make every client visit a positive experience.

Benefits

6 weeks holiday, including bank holidays

CPD funded

Employee Assistance Program

Enhanced maternity and paternity package

Contributory pension scheme

RCVS and VDS fees paid

Counselling support after 12 months

Store discounts

Staff discount

E-Car Scheme

Cycle to work scheme

Refer-a-friend bonus

Qualifications

• Minimum of two years’ experience in a veterinary environment.
• Experience in client communication and support.
• Passion for delivering outstanding client experiences.

Responsibilities

• Provide triage support and direct patients appropriately.
• Coordinate appointment booking for efficient workflow.
• Manage incoming queries and provide accurate information.
• Handle calls confidently and professionally.
• Assist with medication dispensing and stock control.
• Complete administrative tasks related to patient journeys.
• Address client concerns and resolve issues proactively.
• Provide leadership support to the client services team.
• Manage reception duties and client interactions.

Skills

Confident communicator

Organisational skills

Calm problem-solver

Client support

Veterinary knowledge

Education

RVN qualification

Job description

Are you a Registered Veterinary Nurse looking to take your career in a new direction—one that uses your clinical expertise in a non-clinical, client-facing role? If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you.

We’re looking for a Reception Veterinary Nurse to join our team at Failsworth Clinic, playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors. In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams—supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes.

This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.

What You’ll Be Doing

• Triage Support Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time.
• Diary Coordination Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets.
• Client Communication Manage incoming chat queries, offering accurate, timely guidance and information to pet owners.
• Call Handling Provide friendly, professional, and confident support to owners contacting the clinic by phone.
• Pharmacy Support Assist with repeat prescription requests and medication dispensing; maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency.
• Administrative Support Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management to help meet financial KPIs.
• Client Concerns Management Address day-to-day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints.
• Line Management Line management and leadership support of the client services team as your clinic continues to grow.
• Reception Duties As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face‑face as well as via digital and telephone communication channels.

What We’re Looking For

• RVN qualified with a minimum of two years’ experience.
• Confident communicator with excellent organisational skills.
• A calm, compassionate problem‑solver.
• Someone who enjoys working closely with clients and supporting clinical teams.
• Passionate about delivering outstanding client experiences.

Benefits

• 6 weeks holiday, including bank holidays.
• CPD funded.
• 52 weeks sickness benefit and free Employee Assistance Program—awarded after qualifying period.
• Enhanced maternity and paternity package.
• Contributory pension scheme.
• RCVS and VDS fees paid.
• Access to counselling support including mental health, financial and life counselling after 12 months of service.
• Store discounts through Vivup.
• Staff discount.
• E‑Car Scheme.
• Cycle to work scheme.
• Refer‑a‑Friend bonus.

Role Details

• 40 hours per week, worked over 4 days.
• Working hours between 07:45 and 19:00.
• Non-clinical role – ideal for nurses transitioning away from clinical practice.
• 1 in 4 weekends with TOIL.

If you’re ready for a rewarding role that uses your nursing expertise in a new and meaningful way—while making every client visit a great one—we’d love to hear from you.