Regional Operations Support Manager

Volvo Group; Glasgow; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading automotive company in Glasgow is seeking a Regional Business Support Manager to lead the service market support team across North England and Scotland. This role focuses on operational excellence, team leadership, and data-driven decisions to enhance customer service. Candidates should have a background in the automotive industry, experience in team leadership, and strong skills in Microsoft Excel to succeed. The position offers a competitive salary, company car, and opportunity for growth within a sustainable transport solutions environment.

Benefits

Company Car

Company Bonus up to 15%

Qualifications

• Background in the truck commercial vehicle or automotive industry is advantageous.
• Proven track record of being proactive with data analysis.
• Strong Microsoft 365 capability with strength in Excel.

Responsibilities

• Lead the regional support structure and inspire the team to deliver operational excellence.
• Build a culture that values quality and accountability.
• Ensure effective processes for invoicing and dealer administration.
• Strengthen collaboration with dealership teams for customer satisfaction.

Skills

Background in the truck commercial vehicle or automotive industry

Experience leading a team in a customer or operations environment

Full United Kingdom driving licence

Strong Microsoft 365 capability, particularly in Excel

Proven track record of being proactive and a self-starter

Experience gathering and delivering complex data

Continuous improvement mindset

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Salary up to £60,000

Company Car and up to 15 % Company Bonus

Glasgow West (Cardonald) - Occasional Travel across North England & Scotland Region

At Volvo Trucks we keep the world moving and it is our people who create the real impact. We are innovators, problem solvers and collaborators who are committed to customer success, strong performance and a future shaped by smarter and more sustainable transport solutions.

As Regional Business Support Manager, you will lead our regional service market support team across the North and Scotland and work closely with dealership colleagues to strengthen process effectiveness, efficiency and customer service. You will build a strong internal structure support end to end operations and use data and analytics to guide decisions that increase capability across the region. Your work will help deliver our regional strategy and drive customer success and sustainable profitable growth.

Who are you

We are looking for an enthusiastic and conscientious individual who brings clarity to complex situations and inspires confidence through strong communication and practical problem-solving. You care about developing people and improving ways of working and you thrive in an environment where collaboration and service excellence matter.

You bring the following

• Background in the truck commercial vehicle or automotive industry, ideally within service or aftermarket environments, is advantageous
• Experience leading a team in a customer or operations environment is beneficial
• Full United Kingdom driving licence
• Strong Microsoft 365 capability with particular strength in Excel
• Proven track record of being proactive and a self-starter with a passion for delivering results through data analysis
• Experience gathering, consolidating and delivering complex data accurately within required timescales to support business-critical decisions
• A continuous improvement mindset and a desire to improve ways of working for colleagues and customers

What You Will Do

You will work closely with five direct reports who form the core of our regional support structure, including the Regional Administration Manager, the Dealer Administrator Team Leader, the Aftermarket Administrator and the Commercial Parts Manager and together you will create a trusted, transparent and high‑performing support function for the region.

• Inspire and lead your team to deliver operational excellence
• Build a culture that values quality, accountability and employee engagement
• Ensure effective processes for invoicing, warranty claims, dealer administration and compliance
• Strengthen collaboration with dealership teams to maximise efficiency and customer satisfaction
• Identify opportunities for digitalisation that simplify work and enhance service
• Support uptime initiatives and ways of working with connected trucks
• Use data insights to monitor performance, manage risk and drive profitable growth
• Coach service market colleagues to improve competence and reduce waste
• Oversee the management of the regional fleet, including purchasing and replacement
• Partner with regional leaders to deliver projects and process improvements that move the business forward

Apply Now!

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We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Job Category: Sales & Services

Organization: Volvo Trucks

Travel Required: Occasional Travel

Requisition ID: 26865

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.