Regional Operations Controller — Part-Time (20 hrs)

PHS Group Ltd.; Galton Village; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

phs Perks

Virtual GP

Buy/sell holiday

Discounts with major retailers

ILM training opportunities

Apprenticeship opportunities

31 days holiday (23 + bank holidays)

Free onsite parking

Cycle to Work

Pension scheme

Life assurance

Wellbeing helpline

Job summary

Responsibilities include handling customer enquiries, scheduling engineers, managing appointments, preparing quotations and maintaining accurate records. The ideal candidate brings service administration or scheduling experience, strong communication and IT skills, and the ability to work under deadlines.

Qualifications

• Experience in service administration, scheduling, or customer service.
• Excellent communication with a professional telephone manner.
• Ability to build strong relationships with internal and external customers.
• Experience coordinating workloads or engineer schedules.
• Good IT skills and confidence with business systems.
• Strong organisational skills with attention to detail.
• Ability to prioritise and manage multiple tasks.
• Ability to work to deadlines and maintain accuracy.
• Proactive problem solving and customer support.
• Understanding of SLAs and customer expectations.

Responsibilities

• Manage incoming customer enquiries and service requests.
• Schedule and coordinate Service Engineer workloads.
• Create, update and manage service appointments; inform customers of progress.
• Prepare repair quotations; process service documentation; maintain records.
• Support engineers with ordering parts and materials; ensure administration on time.

Skills

Service administration

Scheduling

Customer service

Communication skills

IT skills

Organisational skills

Deadline driven

SLAs knowledge

Problem solving

Tools

Contractor portals

Service management systems

Scheduling platforms

Business systems

Job description

Responsibilities include handling customer enquiries, scheduling engineers, managing appointments, preparing quotations and maintaining accurate records. The ideal candidate brings service administration or scheduling experience, strong communication and IT skills, and the ability to work under deadlines.