Regional Operations Controller

PHS Group Ltd.; Galton Village; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

phs Perks

Virtual GP

Buy/sell holiday

Discounts with major retailers

ILM training opportunities

Apprenticeship opportunities

31 days holiday (23 + bank holidays)

Free onsite parking

Cycle to Work

Pension scheme

Life assurance

Wellbeing helpline

Job summary

Responsibilities include handling customer enquiries, scheduling engineers, managing appointments, preparing quotations and maintaining accurate records. The ideal candidate brings service administration or scheduling experience, strong communication and IT skills, and the ability to work under deadlines.

Qualifications

• Experience in service administration, scheduling, or customer service.
• Excellent communication with a professional telephone manner.
• Ability to build strong relationships with internal and external customers.
• Experience coordinating workloads or engineer schedules.
• Good IT skills and confidence with business systems.
• Strong organisational skills with attention to detail.
• Ability to prioritise and manage multiple tasks.
• Ability to work to deadlines and maintain accuracy.
• Proactive problem solving and customer support.
• Understanding of SLAs and customer expectations.

Responsibilities

• Manage incoming customer enquiries and service requests.
• Schedule and coordinate Service Engineer workloads.
• Create, update and manage service appointments; inform customers of progress.
• Prepare repair quotations; process service documentation; maintain records.
• Support engineers with ordering parts and materials; ensure administration on time.

Skills

Service administration

Scheduling

Customer service

Communication skills

IT skills

Organisational skills

Deadline driven

SLAs knowledge

Problem solving

Tools

Contractor portals

Service management systems

Scheduling platforms

Business systems

Job description

Regional Operations Controller - Part Time, 20 hours a week

Wastekit | Location: Midlands | Competitive Salary of £14, 839.00 per annum

Are you highly organised, customer focused and thrive in a fast-paced operational environment? Wastekit is looking for a Regional Operations Controller to play a key role in coordinating service activities, supporting engineers in the field and ensuring customers receive an excellent level of service.

As a Regional Operations Controller, you will be at the heart of our service operation, managing customer enquiries, coordinating engineer schedules, processing service administration and supporting the delivery of both planned and reactive maintenance activities. You'll work closely with Service Engineers, Field Service Supervisors and internal teams to ensure customer expectations are met and operational standards remain high.

What the Regional Operations Controller role at Wastekit will involve:

• Managing incoming customer enquiries and service requests, ensuring they are handled professionally and resolved where possible.
• Scheduling and coordinating Service Engineer workloads to maximise efficiency and meet customer service requirements.
• Creating, updating and managing service appointments, keeping customers informed of progress and expected timescales.
• Preparing repair quotations, processing service documentation and maintaining accurate customer records.
• Supporting engineers with ordering parts, materials and equipment while ensuring all service administration is completed accurately and on time.

The ideal candidate for a Regional Operations Controller at Wastekit will have:

• Previous experience in a service administration, scheduling, planning or customer service environment.
• Excellent communication skills with a professional and confident telephone manner.
• Strong customer service skills with the ability to build positive relationships with both internal and external customers.
• Experience coordinating workloads, appointments or engineer schedules.
• Good IT skills and confidence using business systems and scheduling platforms.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise and manage multiple tasks in a busy environment.
• Experience working to deadlines and maintaining accuracy under pressure.
• A proactive approach to problem solving and customer support.
• Understanding of service level agreements (SLAs) and customer expectations.

Desirable:

• Experience within a service, engineering, waste management or field-based operations environment.
• Experience using contractor portals or service management systems.

In return for your commitment and expertise, you will get:

• Competitive salary of £14,839.00 per annum
• Guaranteed 20 hours a week and overtime available.
• Virtual GP for you and your household
• Buy and sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers through phs Perks
• Training to expand your skills, including accredited ILM programmes and in-house development opportunities
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total)
• Free onsite parking (where applicable)
• Enhanced family-friendly policies
• Cycle to Work scheme
• Pension scheme
• Life assurance
• 24-hour wellbeing helpline and additional employee benefits

About Wastekit

Wastekit is a leading UK supplier of waste management solutions, specialising in balers, compactors and waste handling equipment. Supporting businesses across retail, hospitality, manufacturing and many other sectors, Wastekit helps customers reduce waste costs, improve sustainability and create cleaner, safer working environments. As part of phs Group, Wastekit benefits from the strength and heritage of one of the UK's leading service providers.

At phs Group, we are proud of our diverse workforce and are committed to creating an inclusive environment where everyone can bring their whole selves to work, without fear of discrimination.