Regional Operations Controller

Phs Group; Caerphilly; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Virtual GP

Holiday buy/sell

phs Perks

Training opportunities

Apprenticeships

23 days holiday

Onsite parking

Cycle to Work

Pension scheme

Life assurance

Wellbeing helpline

Job summary

Wastekit, part of phs Group, is seeking a Regional Operations Controller to coordinate service activities, support engineers in the field and ensure customers receive excellent service.

The role is 20 hours a week, part-time, based in the Midlands, with a competitive annual salary. You will manage enquiries, schedule engineers, update records and support both planned and reactive maintenance.

Qualifications

• Experience in service administration, scheduling or customer service.
• Excellent communication skills and professional telephone manner.
• Experience coordinating workloads or engineer schedules.
• Good IT skills with business systems.
• Ability to prioritise and manage multiple tasks.

Responsibilities

• Manage incoming customer enquiries and service requests.
• Schedule and coordinate Service Engineer workloads.
• Create and update service appointments; inform customers of progress.
• Prepare repair quotations and maintain customer records.
• Support engineers with ordering parts and admin tasks.

Skills

Organised

Customer service

Scheduling

IT skills

Attention to detail

Multi-tasking

Problem solving

Communication

Deadline driven

SLA awareness

Tools

Scheduling platforms

Job description

Regional Operations Controller - Part Time, 20 hours a week

Wastekit | Location: Midlands | Competitive Salary of £14, 839.00 per annum

Are you highly organised, customer focused and thrive in a fast-paced operational environment? Wastekit is looking for a Regional Operations Controller to play a key role in coordinating service activities, supporting engineers in the field and ensuring customers receive an excellent level of service.

As a Regional Operations Controller, you will be at the heart of our service operation, managing customer enquiries, coordinating engineer schedules, processing service administration and supporting the delivery of both planned and reactive maintenance activities. You'll work closely with Service Engineers, Field Service Supervisors and internal teams to ensure customer expectations are met and operational standards remain high.

What the Regional Operations Controller role at Wastekit will involve:

• Managing incoming customer enquiries and service requests, ensuring they are handled professionally and resolved where possible.
• Scheduling and coordinating Service Engineer workloads to maximise efficiency and meet customer service requirements.
• Creating, updating and managing service appointments, keeping customers informed of progress and expected timescales.
• Preparing repair quotations, processing service documentation and maintaining accurate customer records.
• Supporting engineers with ordering parts, materials and equipment while ensuring all service administration is completed accurately and on time.

The ideal candidate for a Regional Operations Controller at Wastekit will have:

• Previous experience in a service administration, scheduling, planning or customer service environment.
• Excellent communication skills with a professional and confident telephone manner.
• Strong customer service skills with the ability to build positive relationships with both internal and external customers.
• Experience coordinating workloads, appointments or engineer schedules.
• Good IT skills and confidence using business systems and scheduling platforms.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise and manage multiple tasks in a busy environment.
• Experience working to deadlines and maintaining accuracy under pressure.
• A proactive approach to problem solving and customer support.
• Understanding of service level agreements (SLAs) and customer expectations.

Desirable:

• Experience within a service, engineering, waste management or field-based operations environment.
• Experience using contractor portals or service management systems.

In return for your commitment and expertise, you will get:

• Competitive salary of £14,839.00 per annum
• Guaranteed 20 hours a week and overtime available.
• Virtual GP for you and your household
• Buy and sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers through phs Perks
• Training to expand your skills, including accredited ILM programmes and in-house development opportunities
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total)
• Free onsite parking (where applicable)
• Enhanced family-friendly policies
• Cycle to Work scheme
• Pension scheme
• Life assurance
• 24-hour wellbeing helpline and additional employee benefits