Regional Network Performance Lead - Claims & Contractors

AXA UK; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

AXA UK is seeking a Regional Network Performance Manager to lead contractor performance within a regional panel and drive improvements across quality, cost, and customer experience. You will monitor performance via the Cotality platform and collaborate with stakeholders to ensure timely claims progression and high service standards.

This role requires extensive experience with external suppliers, building/claims knowledge, and strong leadership to motivate partners and deliver contractual

Qualifications

• Extensive experience managing external suppliers and contracts in property claims, building, or facilities management.

Responsibilities

• Oversee regional contractors to meet SLAs and KPIs across claims, including scope, spend, leakage, customer service, and repair quality.

Skills

Supplier management

Contract management

Property claims knowledge

Building/pathology knowledge

Stakeholder management

Project management

Negotiation

Xactware

Cotality

Tools

Xactware

Cotality

Job description

AXA UK is seeking a Regional Network Performance Manager to lead contractor performance within a regional panel and drive improvements across quality, cost, and customer experience. You will monitor performance via the Cotality platform and collaborate with stakeholders to ensure timely claims progression and high service standards.

This role requires extensive experience with external suppliers, building/claims knowledge, and strong leadership to motivate partners and deliver contractual