Claims Performance & Analytics Lead

Aviva; Norwich; On-site; GBP 52,000 - 60,000; Full time

Benefits offered by this job

Starting salary £52k+

Bonus 10%

Pension up to 14%

29 days holiday

Private Medical Benefit

Aviva product discounts

Matching Share Plan

Save As You Earn

Parental & carer's leave

Cycle to work

Volunteer days

Job summary

Aviva in the UK is seeking a Claims Performance Lead to own end-to-end performance across motor claims. You'll translate complex data into actionable insights to inform senior leadership decisions and drive cost and customer outcomes.

You'll collaborate with Claims, Finance, Pricing, Underwriting and BI teams to identify improvement opportunities, develop automated reporting and ensure data quality and governance across the claims journey.

Qualifications

• Proven experience in Claims Performance or Claims Analytics in insurance.
• Strong analytical skills with the ability to translate data into business recommendations.
• Experience delivering performance reporting to senior stakeholders and governance forums.

Responsibilities

• Provide insight and governance across Motor Claims Operations.
• Deliver high-quality performance reporting and analysis for senior leadership.
• Identify opportunities to improve performance, reduce costs and enhance customer outcomes.
• Develop automated reporting and self-service insight capabilities with strong data governance.

Skills

Claims performance

Claims analytics

Operational excellence

Stakeholder comms

Tools

BI tools

Job description

Aviva in the UK is seeking a Claims Performance Lead to own end-to-end performance across motor claims. You'll translate complex data into actionable insights to inform senior leadership decisions and drive cost and customer outcomes.

You'll collaborate with Claims, Finance, Pricing, Underwriting and BI teams to identify improvement opportunities, develop automated reporting and ensure data quality and governance across the claims journey.