Claims Performance & Insights Lead

Aviva plc; Norwich; Hybrid; GBP 44,000 - 60,000; Full time

Benefits offered by this job

Bonus 10% of salary

Generous pension up to 14%

29 days holiday + bank holidays

Private Medical Benefit

Job summary

Aviva plc in Norwich or Leeds seeks a Claims Performance Lead who turns complex data into clear business insight and influences strategic decisions through evidence-based performance management.

You'll own end-to-end claims performance across a large motor claims environment, delivering high-quality reporting, supporting senior leadership, and partnering with Claims, Finance, Pricing, and BI to drive improvements.

Qualifications

• Experience in Claims Performance or similar insurance role.
• Ability to translate data into actionable business recommendations.
• Experience presenting to senior stakeholders.

Responsibilities

• Deliver high-quality performance reporting and analysis for Motor Claims Operations.
• Identify opportunities to improve performance and reduce costs.
• Develop automated reporting and self-service insight with governance and data quality.

Skills

Claims Performance

Claims Analytics

Operational Performance

Data Visualization

Stakeholder Communication

Tools

BI Tools

Reporting Software

Job description

Aviva plc in Norwich or Leeds seeks a Claims Performance Lead who turns complex data into clear business insight and influences strategic decisions through evidence-based performance management.

You'll own end-to-end claims performance across a large motor claims environment, delivering high-quality reporting, supporting senior leadership, and partnering with Claims, Finance, Pricing, and BI to drive improvements.