Claims Analysis Lead & Team Performance Manager

SCOR; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

SCOR in London is seeking a Claims Analyst Manager to lead and develop a team of Claims Analysts, delivering high-quality, fair outcomes while managing risk and regulatory expectations.

You will oversee claims governance, performance metrics, and stakeholder communication, contributing to SCOR’s transformation journey with emphasis on accuracy, consistency, and continuous improvement in claims processing.

Qualifications

• Experience leading an operational or claims handling function/team in a global (re)insurance company or large London Market Company/Lloyd’s Syndicate with international overseas operations.
• Proven & developed claims handling or claims analysis.
• Strong understanding of claims governance, controls, and quality standards.
• Sound judgement and ability to manage complex decision-making.
• Strong communication and stakeholder-management skills.
• Data-driven mindset with experience using MI to manage performance and risk.
• Strong organisation and planning skills.
• Experience contributing to process & procedural change projects involving change management.
• Experience working in a regulated UK financial services environment.
• Exposure to QA frameworks, audit activity, or governance roles.
• Strong leadership presence with the ability to influence and challenge.
• Objective, fair, and risk-aware.
• Structured, logical, and resilient under pressure.

Responsibilities

• Lead, coach, and develop a team of Claims Analysts to achieve high performance and quality standards.
• Set objectives aligned to business priorities and conduct regular performance reviews.
• Identify capability gaps and support training and development plans.
• Oversee claims analysis activity to ensure decisions are accurate, evidence-based, and within authority limits.
• Monitor KPIs, quality scores, productivity, and workloads to meet SLAs and balance workloads.
• Embed continuous improvement and best practices in claims analysis.
• Support QA in oversight of processing by TA&A teams and escalations to Claims Expert where needed.
• Act as SME lead for transformation initiatives, including automation and process changes.

Job description

SCOR in London is seeking a Claims Analyst Manager to lead and develop a team of Claims Analysts, delivering high-quality, fair outcomes while managing risk and regulatory expectations.

You will oversee claims governance, performance metrics, and stakeholder communication, contributing to SCOR’s transformation journey with emphasis on accuracy, consistency, and continuous improvement in claims processing.