Retail Motor Claims Technical Strategy Leader

AXA UK; Ashburton; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive annual salary

Annual company & performance-based bonus

Contributory pensions scheme (up to 12% employer contributions)

Life Assurance (up to 10× annual salary)

Private Medical Cover

Company Car Allowance

28 days annual leave plus Bank Holidays

Wellbeing services & resources

AXA employee discounts

Job summary

A leading insurance company based in Ashburton is seeking a Retail Motor Claims Technical Strategy Leader. This role involves developing technical strategies, analyzing performance, and optimizing processes for Motor Claims. The ideal candidate will possess a thorough understanding of the Motor Claims market, strong analytical and communication skills, and relevant insurance qualifications. This position offers competitive salary, performance-based bonuses, and various employee benefits including a contributory pensions scheme and private medical cover.

Qualifications

• Good knowledge of the Motor Claims market and ability to identify opportunities.
• Deep understanding of Motor Claims technical strategy development and processes.
• Strong stakeholder management and communication skills and ability to influence to Director level.

Responsibilities

• Lead developing technical strategies for Motor Claims.
• Support the Head of Technical and operational teams.
• Represent claims in technical forums relevant to Motor Claims.

Skills

Knowledge of the Motor Claims market

Analytical skills

Stakeholder management

Attention to detail

Education

Relevant insurance qualifications (e.g., ACII or equivalent)

Job description

Retail Motor Claims Technical Strategy Leader

AXA UK – Ashburton, England, United Kingdom

Our ambition is to help our customers live the life they love – knowing we have their back everyday. We’re a supercharged team who take accountability, learn and win together, putting the customer at the heart of everything we do.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing

• Lead developing technical strategies for Motor Claims, focusing on indemnity performance and technical integrity.
• Support the Head of Technical and operational teams to analyse performance and implement best practices.
• Represent claims in technical forums relevant to Motor Claims, influencing strategy and approach.
• Collaborate with QA teams to identify leakages and areas for process optimization in Motor Claims.
• Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Motor Claims.
• Act as a final technical referral point for the Motor claims team, providing guidance on complex claims issues and technical best practices.

What you’ll bring

• Good knowledge of the Motor Claims market and ability to identify opportunities.
• Deep understanding of Motor Claims technical strategy development and processes.
• Analytical skills, attention to detail, and ability to translate data into actionable insights.
• Strong stakeholder management and communication skills and ability to influence to Director level.
• Relevant insurance qualifications (e.g., ACII or equivalent).

What we offer

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pensions scheme (up to 12% employer contributions)
• Life Assurance (up to 10× annual salary)
• Private Medical Cover
• Company Car Allowance
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

To apply, click on the ‘apply for this job’ button; you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].