Regional Manager, Soft Services (Midlands) – Car & Growth

Mitie; West Midlands; On-site; GBP 52,000 - 64,000; Full time

Benefits offered by this job

Company car

Virtual GP

Salary Finance

Choices platform

Job summary

Mitie in the Midlands is seeking a Regional Manager to oversee our cleaning and soft services contracts, ensuring top-tier service delivery across multiple sites.

You will lead operational teams, develop leaders, and drive continuous improvement while maintaining strong client relationships.

The role requires flexibility, travel across the Midlands, and a focus on safety, compliance and efficiency.

Qualifications

• Experience managing soft services or facilities teams.
• Proven ability to lead across multiple locations.
• Excellent client relationship and stakeholder management skills.

Responsibilities

• Lead and support operational cleaning teams to ensure all contractual SLA and KPI requirements are met and exceeded.
• Build and maintain strong relationships with clients, stakeholders, colleagues and subcontractors, ensuring a consistently high level of customer service.
• Manage and develop Service Support Managers and operational teams through effective leadership, coaching, training and performance management.
• Ensure compliance with all Health & Safety policies, cleaning specifications and company procedures across the contract portfolio.
• Drive operational efficiency, profitability and service improvement initiatives, including reactive and planned workstreams, while promoting a 'fix it first time' culture.

Skills

Leadership

Customer service

Communication

Team development

Strategic planning

Tools

Microsoft Office

Job description

Mitie in the Midlands is seeking a Regional Manager to oversee our cleaning and soft services contracts, ensuring top-tier service delivery across multiple sites.

You will lead operational teams, develop leaders, and drive continuous improvement while maintaining strong client relationships.

The role requires flexibility, travel across the Midlands, and a focus on safety, compliance and efficiency.