Midlands Regional Operations Manager - Soft Services

Mitie Group; Bidford on Avon CP; Presencial; GBP 36.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Laptop

Descripción de la vacante

Mitie Group is seeking an Operations Manager to support retail contracts across the Midlands. You will lead an 8+ strong team, drive service excellence and manage client relationships while ensuring profitability and compliance with SLAs. A 40-hour week, Mon-Fri, with regional travel and a company vehicle is provided.

Salary £36K–£40K depending on experience, plus a laptop and business use vehicle. This role suits an experienced cleaning/soft services manager focused on leadership, customer

Formación

• Previous management experience within soft services, cleaning or facilities management environments.
• Strong leadership, customer service and stakeholder management skills.
• Excellent communication and multitasking abilities.

Responsabilidades

• Lead an operational team across the Midlands and manage a portfolio of retail contracts.
• Drive service delivery to meet SLA/KPI targets and maintain client satisfaction.
• Develop annual account plans to maximise profitability and oversee budgets.
• Coordinate resources and subcontractors to ensure efficient operations.

Conocimientos

Leadership

Customer service

Relationship management

Safety awareness

IT skills

Communication

Travel readiness

Educación

IOSH Health & Safety qualification

Herramientas

MS Office

Descripción del empleo

Mitie Group is seeking an Operations Manager to support retail contracts across the Midlands. You will lead an 8+ strong team, drive service excellence and manage client relationships while ensuring profitability and compliance with SLAs. A 40-hour week, Mon-Fri, with regional travel and a company vehicle is provided.

Salary £36K–£40K depending on experience, plus a laptop and business use vehicle. This role suits an experienced cleaning/soft services manager focused on leadership, customer