Senior Head of Soft Services & Operations

Mitie Cleaning & Hygiene Services; Crawley; On-site; GBP 100,000 - 130,000; Full time

Benefits offered by this job

Virtual GP for you and household

Salary Finance scheme

Choices lifestyle benefits platform

Up to five extra days' holiday

MiDeals high street discounts

Cycle-to-work scheme

Life cover up to 4x salary

Enhanced pension contributions

Mitie Matching Share Plan

Mitie Stars recognition program

Job summary

Mitie Cleaning & Hygiene Services is seeking an experienced Head of Soft Services to lead the strategic direction and day-to-day performance of our soft services operation in the Crawley area. The role demands senior leadership, strong customer relationships and accountable delivery of quality, safety and financial performance.

You will set the soft services strategy, oversee governance, drive efficiencies and develop teams across multiple sites, ensuring compliance with health and safety and

Qualifications

• Significant senior leadership experience in multi-site soft services or cleaning operations.
• Proven track record of leading managers and large teams to improve service quality and customer satisfaction.
• Commercial/financial acumen with budgets, forecasts, productivity and cost control.
• Strong knowledge of health and safety, COSHH and industry standards.

Responsibilities

• Set and deliver soft services strategy, operating plan and improvement roadmap.
• Own service performance across soft services, ensuring SLAs and KPIs are met.
• Provide leadership to managers and delivery teams with a high-performance culture.
• Lead budgeting, forecasting, and cost management for the function.
• Build strong relationships with customer and act as escalation point for issues.
• Drive innovation, best practices and improvements in quality, value, and end-user experience.
• Govern audits, quality controls and risk management.
• Oversee mobilisation, projects and change activities within the portfolio.

Skills

Senior leadership

Soft services management

Budgeting & finance

Stakeholder management

Change management

Performance improvement

Data-driven decision making

Digital reporting

Tools

Management systems

Job description

Mitie Cleaning & Hygiene Services is seeking an experienced Head of Soft Services to lead the strategic direction and day-to-day performance of our soft services operation in the Crawley area. The role demands senior leadership, strong customer relationships and accountable delivery of quality, safety and financial performance.

You will set the soft services strategy, oversee governance, drive efficiencies and develop teams across multiple sites, ensuring compliance with health and safety and