Regional Operations Manager

Mitie Group; England; Presencial; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Mitie Group is seeking a Regional Operations Manager to lead Soft Service delivery across a growing portfolio of retail and leisure sites in the North of England and Scotland. The role focuses on coordinating Security, Cleaning, Waste, and Guest experience, driving operational excellence, and guiding high-performing teams to maintain safe, compliant environments.

You will manage multi-site soft services, ensure compliance with KPIs and SLAs, and travel across the region to engage client

Formación

• Proven experience managing soft services across a multi-site portfolio.
• Strong leadership and people-management skills.
• Excellent communication and stakeholder engagement abilities.

Responsabilidades

• Oversee the delivery of Soft Services across multiple sites, ensuring consistent performance across all service lines.
• Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
• Lead, coach and develop a team of site-based specialists, including service line leads and Soft Service Managers.
• Build and maintain relationships with client stakeholders and site-based teams via regular visits and weekly communication.
• Monitor and report on service performance, identifying trends and opportunities for improvement.
• Deputise for Head of Operations in times of their absence with full accountability for the region.

Conocimientos

Leadership

Stakeholder management

Budgeting

Multi-site operations

Soft services

Descripción del empleo

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Regional Operations Manager to lead the Soft Service delivery across a growing portfolio of retail and leisure sites across the North of England and Scotland. This role is responsible for ensuring seamless coordination of Security, Cleaning, Waste, and Guest experience, driving operational excellence, and leading high-performing teams to deliver a safe, compliant and customer-focused environment.

Role Responsibilities

• Oversee the delivery of Soft Services across multiple sites, ensuring consistent performance across all service lines
• Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
• Lead, coach and develop a team of site-based specialists, including service line leads and Soft Service Managers
• Build and maintain strong relationships with both client stakeholders and site-based teams via regular visits and weekly communication
• Monitor and report on service performance, identifying trends and opportunities for improvement
• Deputise for Head of Operations in times of their absence holding full accountability for the region
• Proven experience managing soft services across a multi-site portfolio, ideally within a retail or leisure environment
• Excellent communication and stakeholder engagement abilities
• Commercial acumen with experience managing budgets and complex financial reporting for which you will be accountable for
• Flexibility to travel across the region as required