Regional Operations Lead – Soft Services (Retail/Leisure)

Mitie; Winlaton; Sur place; GBP 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

MiDeals discounts

Life cover up to 4x salary

Enhanced pension contributions

Mitie Share Plan

Résumé du poste

Mitie is seeking a Regional Operations Manager to lead soft service delivery across a growing portfolio of retail and leisure sites in the North of England and Scotland. You will coordinate Security, Cleaning, Waste, and Guest experience, driving operational excellence and leading high-performing teams to ensure safety, compliance and customer focus.

The role requires managing a multi-site portfolio, stakeholder engagement, and the ability to travel as needed across the region.

Qualifications

• Proven experience managing soft services across a multi-site portfolio, ideally within a retail or leisure environment.
• Excellent communication and stakeholder engagement abilities
• Commercial acumen with experience managing budgets and complex financial reporting for which you will be accountable for
• Flexibility to travel across the region as required

Responsabilités

• Oversee the delivery of Soft Services across multiple sites, ensuring consistent performance across all service lines
• Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
• Lead, coach and develop a team of site-based specialists, including service line leads and Soft Service Managers
• Build and maintain strong relationships with both client stakeholders and site-based teams via regular visits and weekly communication
• Monitor and report on service performance, identifying trends and opportunities for improvement
• Depose for Head of Operations in times of their absence holding full accountability for the region

Connaissances

Communication skills

Stakeholder engagement

Budget management

Travel flexibility

Description du poste

Mitie is seeking a Regional Operations Manager to lead soft service delivery across a growing portfolio of retail and leisure sites in the North of England and Scotland. You will coordinate Security, Cleaning, Waste, and Guest experience, driving operational excellence and leading high-performing teams to ensure safety, compliance and customer focus.

The role requires managing a multi-site portfolio, stakeholder engagement, and the ability to travel as needed across the region.