Regional Manager - Retail

Mitie; West Midlands; On-site; GBP 52,000 - 64,000; Full time

Benefits offered by this job

Company car

Virtual GP

Salary Finance

Choices platform

Job summary

Mitie in the Midlands is seeking a Regional Manager to oversee our cleaning and soft services contracts, ensuring top-tier service delivery across multiple sites.

You will lead operational teams, develop leaders, and drive continuous improvement while maintaining strong client relationships.

The role requires flexibility, travel across the Midlands, and a focus on safety, compliance and efficiency.

Qualifications

• Experience managing soft services or facilities teams.
• Proven ability to lead across multiple locations.
• Excellent client relationship and stakeholder management skills.

Responsibilities

• Lead and support operational cleaning teams to ensure all contractual SLA and KPI requirements are met and exceeded.
• Build and maintain strong relationships with clients, stakeholders, colleagues and subcontractors, ensuring a consistently high level of customer service.
• Manage and develop Service Support Managers and operational teams through effective leadership, coaching, training and performance management.
• Ensure compliance with all Health & Safety policies, cleaning specifications and company procedures across the contract portfolio.
• Drive operational efficiency, profitability and service improvement initiatives, including reactive and planned workstreams, while promoting a 'fix it first time' culture.

Skills

Leadership

Customer service

Communication

Team development

Strategic planning

Tools

Microsoft Office

Job description

Hours: 40 hours per week

Working Pattern: Monday to Friday, 9:00am – 5:00pm (flexibility required to meet business needs)

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Regional Manager to support our retail contracts, ensuring exceptional service delivery across the Midlands region.

This is an excellent opportunity for an experienced cleaning or soft services manager who is passionate about leadership, customer service and operational excellence. You'll play a key role in ensuring service standards are consistently achieved while building strong client relationships and driving continuous improvement.

Role Responsibilities

• Lead and support operational cleaning teams to ensure all contractual SLA and KPI requirements are met and exceeded.
• Build and maintain strong relationships with clients, stakeholders, colleagues and subcontractors, ensuring a consistently high level of customer service.
• Manage and develop Service Support Managers and operational teams through effective leadership, coaching, training and performance management.
• Ensure compliance with all Health & Safety policies, cleaning specifications and company procedures across the contract portfolio.
• Drive operational efficiency, profitability and service improvement initiatives, including reactive and planned workstreams, while promoting a 'fix it first time' culture.

What We're Looking For

• Previous management experience within soft services, cleaning or facilities management environments.
• Proven ability to lead, motivate and develop operational teams across multiple locations.
• Excellent customer service, communication and stakeholder management skills.
• Strong organisational and time management abilities, with the ability to manage competing priorities.
• Good IT skills, including proficiency in Microsoft Office applications.
• Full UK driving licence and willingness to travel extensively across the Midlands region.
• IOSH Health & Safety qualification is desirable.
• Successful candidates must be able to pass mandatory vetting, including criminal record and financial background checks.

What's in it for you?

• Company car provided for business travel across the Midlands region.
• A varied and autonomous role with the opportunity to influence service delivery across a portfolio of high-profile retail clients.
• Ongoing training, career development and progression opportunities within one of the UK's leading facilities management organisations.

Additional Benefits

• Access to a virtual GP for you and your household.
• Financial wellbeing support through Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including additional annual leave, insurance products, dental care and technology purchases.