Regional Soft Services Lead - Multi-site (Retail & Leisure)

Mitie Group; Huddersfield; Sur place; GBP 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Discounts via MiDeals platform

Life cover up to 4x salary

Enhanced pension contributions

Save-as-you-earn scheme

Mitie Matching Share Plan (potentially

Free shares

Résumé du poste

Mitie Cleaning & Hygiene Services is seeking a Regional Operations Manager to lead Soft Service delivery across a growing portfolio of retail and leisure sites in the North of England and Scotland. You will drive operational excellence, ensure compliance with KPIs and SLAs, and coach site-based specialists to deliver a safe, customer-focused environment.

The role requires proven multi-site soft services leadership, excellent stakeholder skills, and the ability to manage budgets and travel across

Qualifications

• Proven experience managing soft services across a multi-site portfolio, ideally within a retail or leisure environment.
• Excellent communication and stakeholder engagement abilities.
• Commercial acumen with experience managing budgets and complex financial reporting for which you will be accountable for.
• Flexibility to travel across the region as required.

Responsabilités

• Oversee the delivery of Soft Services across multiple sites, ensuring consistent performance across all service lines
• Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
• Lead, coach and develop a team of site-based specialists, including service line leads and Soft Service Managers
• Build and maintain strong relationships with both client stakeholders and site-based teams via regular visits and weekly communication
• Monitor and report on service performance, identifying trends and opportunities for improvement
• Deputise for Head of Operations in times of their absence holding full accountability for the region

Connaissances

Communication & stakeholder engagement

Budgeting & financial reporting

Multi-site soft services management

Regional travel readiness

Description du poste

Mitie Cleaning & Hygiene Services is seeking a Regional Operations Manager to lead Soft Service delivery across a growing portfolio of retail and leisure sites in the North of England and Scotland. You will drive operational excellence, ensure compliance with KPIs and SLAs, and coach site-based specialists to deliver a safe, customer-focused environment.

The role requires proven multi-site soft services leadership, excellent stakeholder skills, and the ability to manage budgets and travel across