Regional Soft Services Leader — Multi‑Site Retail & Leisure

Mitie Group

England

On-site

GBP 65,000 - 90,000

Full time

4 days ago

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Job summary

Mitie Group is seeking a Regional Operations Manager to lead Soft Service delivery across a growing portfolio of retail and leisure sites in the North of England and Scotland. The role focuses on coordinating Security, Cleaning, Waste, and Guest experience, driving operational excellence, and guiding high-performing teams to maintain safe, compliant environments.

You will manage multi-site soft services, ensure compliance with KPIs and SLAs, and travel across the region to engage client

Qualifications

Proven experience managing soft services across a multi-site portfolio.
Strong leadership and people-management skills.
Excellent communication and stakeholder engagement abilities.

Responsibilities

Oversee the delivery of Soft Services across multiple sites, ensuring consistent performance across all service lines.
Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
Lead, coach and develop a team of site-based specialists, including service line leads and Soft Service Managers.
Build and maintain relationships with client stakeholders and site-based teams via regular visits and weekly communication.
Monitor and report on service performance, identifying trends and opportunities for improvement.
Deputise for Head of Operations in times of their absence with full accountability for the region.