Regional Soft Services Leader — North & Scotland

Mitie; Huddersfield; Sur place; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

MiDeals discounts

Life cover

Enhanced pension contributions

Save-as-you-earn scheme

Mitie Matching Share Plan

Résumé du poste

Mitie Group is seeking a Regional Operations Manager to lead Soft Services delivery across a growing portfolio of retail and leisure sites in the North of England and Scotland. You will coordinate Security, Cleaning, Waste, and Guest experience while driving operational excellence and leading high-performing teams.

Role requires strong leadership, budget oversight, and the ability to travel across the region to ensure contract compliance and customer satisfaction.

Qualifications

• Proven experience managing soft services across a multi-site portfolio.
• Excellent communication and stakeholder engagement abilities.
• Commercial acumen with experience managing budgets and complex financial reporting.
• Flexibility to travel across the region as required.

Responsabilités

• Oversee the delivery of Soft Services across multiple sites, ensuring consistent performance across all service lines.
• Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
• Lead, coach and develop a team of site-based specialists, including service line leads and Soft Service Managers.
• Build and maintain strong relationships with both client stakeholders and site-based teams via regular visits and weekly communication.
• Monitor and report on service performance, identifying trends and opportunities for improvement.
• Depose for Head of Operations in times of their absence holding full accountability for the region.

Connaissances

Soft services management

Stakeholder engagement

Budget management

Travel flexibility

Description du poste

Mitie Group is seeking a Regional Operations Manager to lead Soft Services delivery across a growing portfolio of retail and leisure sites in the North of England and Scotland. You will coordinate Security, Cleaning, Waste, and Guest experience while driving operational excellence and leading high-performing teams.

Role requires strong leadership, budget oversight, and the ability to travel across the region to ensure contract compliance and customer satisfaction.