Regional Field Service Manager: Lead & Optimize Maintenance

Areti Group | B Corp™; Bradley Stoke; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

FIA knowledge and training

Job summary

Areti Group | B Corp™ is recruiting an experienced Field Services Manager to lead a regional team of Field Service Engineers from our Bradley Stoke base. You will plan, schedule and oversee preventative maintenance, coordinate callouts, manage on-call rotas and drive service improvements while ensuring SLAs are met and customer satisfaction remains high.

The role requires strong people management, practical field-experience and a focus on safety, with on-site work five days per week.

Qualifications

• Experience managing field-based engineers, technicians or service teams.
• Strong planning, scheduling and organisational skills.
• Ability to prioritise work and make confident operational decisions.
• Excellent communication and people-management skills.
• Experience delegating work and holding team members accountable.
• Ability to motivate a team and recognise strong performance.
• Good general IT and reporting skills.
• Understanding of customer service and Service Level Agreements.
• Experience supporting performance, training and development.
• Ability to work onsite at Bradley Stoke office five days per week.
• FIA Foundation knowledge or equivalent understanding of fire-detection and alarm systems.

Responsibilities

• Lead and manage a regional team of Field Service Engineers.
• Plan and schedule preventative maintenance work at least three months in advance.
• Coordinate emergency callouts and unscheduled work efficiently and cost-effectively.
• Manage the out-of-hours on-call rota to ensure customer Service Level Agreements are met.
• Coordinate remedial and return visits, including resources, quotations, parts and logistics.
• Ensure completed work orders are closed and ready for invoicing.
• Create new service plans and communicate requirements to the field-service team.
• Review productivity, scheduling and financial reports to identify improvements.
• Monitor performance against agreed objectives and KPIs.
• Identify training and development needs across the engineering team.
• Support performance management, disciplinary and grievance processes when required.
• Ensure engineers understand and follow health and safety requirements.
• Confirm team has correct PPE, uniform, tools and equipment.
• Manage time, attendance, overtime approvals and business expenses.
• Build strong relationships with customers, suppliers and internal departments.
• Maintain high standards of customer service across the regional operation.

Job description

Areti Group | B Corp™ is recruiting an experienced Field Services Manager to lead a regional team of Field Service Engineers from our Bradley Stoke base. You will plan, schedule and oversee preventative maintenance, coordinate callouts, manage on-call rotas and drive service improvements while ensuring SLAs are met and customer satisfaction remains high.

The role requires strong people management, practical field-experience and a focus on safety, with on-site work five days per week.