Lead Field Service Operations & Engineering Team

Remarkable Jobs Limited; Bracknell; On-site; GBP 55,000 - 70,000; Full time

Job summary

Remarkable Jobs Limited is seeking an experienced Field Service Manager to lead a team of field-based engineers in a demanding technical services environment.

You will manage day-to-day field service operations, including engineer scheduling, resource planning, team performance and service delivery, while ensuring high safety and quality standards. The role emphasizes people leadership, client liaison and continuous improvement.

Qualifications

• Experience leading field-based engineers.
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• Strong scheduling and resource planning skills.
• Proven performance management experience.
• Customer and stakeholder management.
• Knowledge of health & safety and compliance.

Responsibilities

• Manage and develop a team of Field Service Engineers / mobile engineers.
• Schedule workloads and coordinate resource planning.
• Monitor KPIs, productivity and service performance.
• Support recruitment, onboarding, training and development.
• Provide operational and technical support to engineers.
• Maintain high standards of health & safety, compliance and quality.
• Manage customer queries and escalations.
• Improve operational efficiency and field service delivery.

Skills

Field Service Management

Scheduling

Team Leadership

KPIs & Performance

Stakeholder Management

Education

Engineering/Technical qualification

Job description

Remarkable Jobs Limited is seeking an experienced Field Service Manager to lead a team of field-based engineers in a demanding technical services environment.

You will manage day-to-day field service operations, including engineer scheduling, resource planning, team performance and service delivery, while ensuring high safety and quality standards. The role emphasizes people leadership, client liaison and continuous improvement.