Field Service Operations Leader

BSRIA Ltd; Bracknell; On-site; GBP 60,000 - 85,000; Full time

Job summary

BSRIA Ltd. is seeking a Field Service Manager to lead Building Performance Engineers, ensuring safe, efficient field services and high-quality delivery. You will oversee day-to-day deployment, performance and team competency, resolving delivery challenges and upholding commitments to customers.

You will champion safety and continuous improvement, recruit and develop staff, and ensure compliant operations while maintaining customer satisfaction and service excellence.

Qualifications

• Proven experience managing field-based service, compliance or engineering teams.
• Engineering or technical degree, NVQ Level 4 or 5, or equivalent industry experience.
• Experience direct line management including development and performance management.
• Experience scheduling resources and managing field-service delivery to customer, quality and timescale requirements.
• Strong leadership and team development skills.
• Excellent problem-solving and decision-making ability.
• Strong communication and stakeholder management skills.
• Ability to think critically and assess situations to make informed decisions.
• Understanding of how utilisation, travel, delays, repeat work and remedial activity affect service efficiency.

Responsibilities

• Lead, support and develop Building Performance Engineers with guidance and action when required.
• Recruit, onboard and train employees, including probation and performance reviews.
• Manage day-to-day team operations to maintain efficiency and meet goals.
• Ensure regulatory compliance and alignment with internal policies.
• Champion safety, wellbeing, accountability and continuous improvement.
• Oversee scheduling, resource planning and workforce coverage.
• Monitor KPIs such as completion rates, productivity and utilization.
• Ensure timely delivery of tasks and projects to quality standards.
• Provide technical support and escalate to senior authority when needed.
• Address customer enquiries and manage changes in scope affecting contractual or cost aspects.

Skills

Field-based management

Leadership

Staff development

Scheduling resources

Regulatory compliance

Problem solving

Stakeholder management

Decision making

Travel and field activities planning

Education

Engineering or technical degree or NVQ 4/5

Job description

BSRIA Ltd. is seeking a Field Service Manager to lead Building Performance Engineers, ensuring safe, efficient field services and high-quality delivery. You will oversee day-to-day deployment, performance and team competency, resolving delivery challenges and upholding commitments to customers.

You will champion safety and continuous improvement, recruit and develop staff, and ensure compliant operations while maintaining customer satisfaction and service excellence.