Field Service Manager - South

Cast UK Limited; Greater London; Sur place; GBP 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

Company Car

Résumé du poste

Cast UK Limited is seeking a Field Service Manager to lead a dispersed team of Field Service Engineers across the South. This leadership role focuses on people management, performance improvement and building a high-performing regional operation.

You will translate business objectives into regional plans, coach engineers, and monitor performance against KPIs, driving continuous improvement in service delivery while maintaining strong stakeholder relationships.

Qualifications

• Experience leading geographically dispersed teams or multi-site operations.
• Proven track record of driving performance improvements and accountability.
• Ability to translate strategy into regional plans and targets.
• Strong use of KPIs and management information to steer teams.
• Hands-on leadership style with coaching and development focus.
• Comfortable with difficult conversations and change management.
• Excellent stakeholder management and communication skills.
• Full UK driving licence and willingness to travel regularly.

Responsabilités

• Take ownership of the region and provide strategic leadership to a dispersed team of Field Service Engineers.
• Translate service strategies into clear regional plans, priorities and targets.
• Motivate, develop and set clear expectations for engineers; foster high performance.
• Conduct regular 1-2-1s, reviews and development discussions with individuals.
• Monitor regional and individual KPIs, analyzing data to drive improvements.
• Address underperformance and implement improvement plans where needed.
• Identify skills gaps and succession opportunities across the region.
• Lead implementation of new processes and changes within the team.
• Collaborate with other Regional Managers and senior stakeholders to share best practices.
• Maintain strong cross-team relationships to ensure regional effectiveness.

Connaissances

People leadership

Coaching & development

KPIs & MI

Stakeholder management

Communication

Driving licence

Description du poste

Field Service Manager
£50,000-£55,000 per annum + Company Car
Location: Home Counties (Role covers the South)

The Opportunity

Are you an experienced people leader with a strong track record of managing geographically dispersed teams and driving operational performance?

We're working with an established service-led business to recruit a Field Service Manager, responsible for leading and developing a team of Field Service Engineers across the South.

This is a strategically focused leadership position, where you will take ownership of regional performance, translating wider business objectives into clear priorities and ensuring your team delivers consistently high standards of service.

Rather than being a technical engineering role, this position is centred around people management, performance improvement and creating a high-performing regional team. You'll be responsible for setting expectations, developing individuals, driving accountability and ensuring the region operates effectively in line with the wider business strategy.

About the role

As Regional Service Manager, you'll have overall responsibility for the people, performance and development of your regional engineering team. Working closely with the wider management team, you'll ensure the regional strategy is effectively implemented, whilst identifying opportunities to improve performance, capability and engagement.

You'll need to be a visible and proactive leader, capable of building strong relationships with employees in the field, challenging underperformance and developing a culture of accountability, collaboration and continuous improvement.

Key responsibilities

• Take full ownership of the region, providing strategic leadership and direction to a geographically dispersed team of Field Service Engineers.
• Translate wider business objectives and service strategies into clear regional plans, priorities and performance targets.
• Lead, motivate and develop engineers, establishing clear expectations and creating a culture of accountability and high performance.
• Conduct regular 1-2-1s, performance reviews and development discussions, providing coaching, feedback and support.
• Monitor regional and individual performance against KPIs, using management information and performance data to identify trends and drive improvements.
• Recognise strong performance whilst proactively addressing underperformance and implementing improvement plans where required.
• Identify skills gaps, development requirements and succession opportunities across the region.
• Lead the implementation of business initiatives, new processes and changes, ensuring they are effectively embedded within the team.
• Work collaboratively with other Regional Managers and senior stakeholders to share best practice and drive consistency across the wider service operation.
• Maintain strong relationships across the business, working alongside technical, operational and support teams to ensure the region performs effectively.

What we're looking for

• Proven experience leading and developing teams, ideally within a geographically dispersed, field-based or multi-site environment.
• A strong track record of managing performance, setting expectations and driving improvements across a team.
• Experience translating business strategy into practical plans and objectives at a regional or operational level.
• Confident using KPIs, performance dashboards and management information to measure performance and identify opportunities for improvement.
• A hands-on, engaging leadership style, with the ability to coach, motivate and develop individuals.
• Comfortable managing challenging conversations, addressing underperformance and holding people accountable.
• Experience leading teams through change and embedding new processes or ways of working.
• Strong communication and stakeholder management skills, with the ability to influence at all levels.
• Commercially aware, with an understanding of how team performance impacts customer experience and wider business results.
• Full UK driving licence and flexibility to travel regularly throughout the designated region.

Importantly, an engineering or technical background is not essential.

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit .