Field Service Operations Lead | Engineering Team Chief

Remarkable Jobs; Bracknell; On-site; GBP 45,000 - 55,000; Full time

Job summary

Remarkable Jobs in Bracknell is seeking a Field Service Manager to lead a team of field engineers within a technical services environment. You will manage day-to-day field service operations, including scheduling, resource planning and ensuring delivery meets client expectations.

This permanent, office-based role focuses on KPI monitoring, team performance, training and compliance with health & safety standards, with a typical Monday–Friday schedule.

Qualifications

• Experience managing Field Service Engineers, Service Engineers, Technicians or mobile engineering teams.
• Engineering or technical background in services, testing, maintenance or compliance.
• Strong people and operational management experience.
• Experience with scheduling and coordinating field-based teams.
• Strong customer and stakeholder-management skills.
• Engineering or technical qualification preferred.

Responsibilities

• Manage and develop a team of Field Service Engineers / mobile engineers.
• Coordinate engineer scheduling, workloads and resource planning.
• Monitor KPIs, productivity and service performance.
• Support recruitment, onboarding, training and development.
• Provide operational and technical support to engineers.
• Maintain high standards of health & safety, compliance and quality.
• Manage customer queries and escalations.
• Improve operational efficiency and field service delivery.

Skills

Field Service management

Scheduling

People management

Stakeholder management

Job description

Remarkable Jobs in Bracknell is seeking a Field Service Manager to lead a team of field engineers within a technical services environment. You will manage day-to-day field service operations, including scheduling, resource planning and ensuring delivery meets client expectations.

This permanent, office-based role focuses on KPI monitoring, team performance, training and compliance with health & safety standards, with a typical Monday–Friday schedule.