Regional Field Service Engineer – Robotics & Pharma

Wallace Hind Selection LTD; Highgate; On-site; GBP 52,000 - 56,000; Full time

Job summary

A leading technical solutions firm is seeking a Technical Service Engineer to manage robotics solutions in the pharmaceutical industry. This role involves extensive travel across the Midlands and Southern England, requiring a strong technical background within machinery. Candidates should possess a relevant technical degree or equivalent experience and have a customer-centric attitude. The position includes comprehensive training opportunities and the chance for career growth in a diverse and inclusive work environment.

Benefits

Monthly On-Call Allowance

Company Pension Scheme

Performance Bonus

25 Days Annual Holiday

Private Healthcare

Life Assurance

Qualifications

• Proven technical experience within Life Sciences, Robotics, or related industries.
• Ability to work in a customer-facing role effectively.
• Experience in handling service calls professionally and promptly.

Responsibilities

• Become the service subject Matter Expert for our customers.
• Manage escalation flow to ensure timely customer follow-up.
• Provide 24/7 remote and on-site service on a rotating model.

Skills

Technical background in complex machinery

Creative problem-solving mindset

Customer-centric approach

Experience with Microsoft 365

Knowledge of Beckhoff Twin CAT

Education

Technical Degree, HNC or HND

Tools

SQL databases

Remote Desktop Protocols

Job description

A leading technical solutions firm is seeking a Technical Service Engineer to manage robotics solutions in the pharmaceutical industry. This role involves extensive travel across the Midlands and Southern England, requiring a strong technical background within machinery. Candidates should possess a relevant technical degree or equivalent experience and have a customer-centric attitude. The position includes comprehensive training opportunities and the chance for career growth in a diverse and inclusive work environment.