Regional Early Years Administrator: Lead Outreach & Admin

Bright Horizons; Swindon; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Childcare discount

Enhanced parental leave

Annual leave 20 days

Pension

Wellbeing benefits

Career development

Job summary

Bright Horizons is seeking an Early Years Administrator to lead parent outreach and support the nursery management with new places, extra sessions, and booking changes. You will assist parents with financial queries and coordinate monthly invoices, funding tasks, and payment plans.

You will also support the nursery manager with ad hoc administrative tasks and reports, while maintaining strong customer service, organisation, and communication with colleagues, children, and parents.

Qualifications

• Previous experience within an administrative role.
• Proven track record of delivering outstanding customer service.
• Ability to resolve customer issues and make independent decisions.
• Strong organisational skills and the ability to work in a fast-paced environment.
• Proficient in Word, Excel, PowerPoint, and data entry.
• Great communication skills with colleagues, children, and parents.

Responsibilities

• Lead parent outreach initiatives and support the manager with new nursery places and sessions.
• Assist parents with financial queries and solutions; coordinate monthly invoice runs and funding tasks.
• Manage invoice debt, payment plans and related tasks as required.
• Provide ad hoc administrative tasks and reports to support the nursery manager.

Skills

Administrative experience

Customer service skills

Issue resolution

Organisational skills

MS Office (Word, Excel, PowerPoint)

Data entry

Communication skills

Tools

Word

Excel

PowerPoint

Data entry software

Job description

Bright Horizons is seeking an Early Years Administrator to lead parent outreach and support the nursery management with new places, extra sessions, and booking changes. You will assist parents with financial queries and coordinate monthly invoices, funding tasks, and payment plans.

You will also support the nursery manager with ad hoc administrative tasks and reports, while maintaining strong customer service, organisation, and communication with colleagues, children, and parents.