Regional Administrator

Bright Horizons; Swindon; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Childcare discount

Enhanced parental leave

Annual leave 20 days

Pension

Wellbeing benefits

Career development

Job summary

Bright Horizons is seeking an Early Years Administrator to lead parent outreach and support the nursery management with new places, extra sessions, and booking changes. You will assist parents with financial queries and coordinate monthly invoices, funding tasks, and payment plans.

You will also support the nursery manager with ad hoc administrative tasks and reports, while maintaining strong customer service, organisation, and communication with colleagues, children, and parents.

Qualifications

• Previous experience within an administrative role.
• Proven track record of delivering outstanding customer service.
• Ability to resolve customer issues and make independent decisions.
• Strong organisational skills and the ability to work in a fast-paced environment.
• Proficient in Word, Excel, PowerPoint, and data entry.
• Great communication skills with colleagues, children, and parents.

Responsibilities

• Lead parent outreach initiatives and support the manager with new nursery places and sessions.
• Assist parents with financial queries and solutions; coordinate monthly invoice runs and funding tasks.
• Manage invoice debt, payment plans and related tasks as required.
• Provide ad hoc administrative tasks and reports to support the nursery manager.

Skills

Administrative experience

Customer service skills

Issue resolution

Organisational skills

MS Office (Word, Excel, PowerPoint)

Data entry

Communication skills

Tools

Word

Excel

PowerPoint

Data entry software

Job description

As an Early Years Administrator, you will lead parent outreach initiatives, supporting the manager with new nursery places, extra sessions, and booking changes. You will assist parents with financial queries and solutions, and coordinate monthly invoice runs, invoice debt, funding tasks, and manage payment plans. When required, you will also support the nursery manager with ad hoc administrative tasks and reports.

• Previous experience within an administrative role
• Proven track record of delivering outstanding customer service
• Ability to resolve customer issues and make independent decisions
• Strong organisational skills, and the ability to work in a fast-paced environment
• Proficient in Word, Excel, PowerPoint, and data entry
• Great communication skills, with colleagues, children, and parents
• Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.

We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Please note, due to our sector all roles are subject to an Enhanced DBS. Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. Proud to be a Great Place to Work for 20 years.

Are you looking to work for an organisation whose culture is driven by our HEART principles - Honesty, Excellence, Accountability, Respect, and Teamwork? Where you can be yourself, feel supported, and help to make a difference to the next generation? Somewhere you can say: "I did that." We're looking for an Regional Early Years Administrator to join and support our Hertford Nursery.

Benefits

• £28,579.20 per annum
• Childcare discount of 40% for first child
• Enhanced parental leave
• 20 days annual leave, plus bank holidays and paid Christmas closure. Ability to also purchase additional leave
• Pension
• Financial and wellbeing benefits including 24/7 virtual GP appointments, early access to wages, and more
• Professional development programme access for every stage of your career, including access to a careers coach
• Subject to T&Cs