Regional Customer Sales&Support Manager

AB Volvo; Remote; GBP 60,000; Full time

Job summary

A leading truck manufacturer is seeking a Regional Customer Sales & Support Manager to develop customer relationships and drive sales initiatives in Scotland. The position offers remote work opportunities, a competitive salary up to £60,000 plus bonus, and comprehensive benefits including a pension scheme and health care plan. Ideal candidates will have sales experience, strong communication skills, and proficiency in data analysis. This role is crucial for delivering premium customer service and enhancing the overall customer experience.

Benefits

Pension scheme

Company car choice (Electric or Hybrid)

Health Care Plan

Employee Assistance Programme

Generous holiday allowance

Fitness perks

Enhanced family-friendly policies

Qualifications

• Experience in a sales environment is essential.
• Knowledge of data analysis and statistics is beneficial.
• Calm and effective under pressure.

Responsibilities

• Develop a collaborative pro-active focus on business partnerships.
• Identify and deliver new business opportunities.
• Build and manage strong relationships with customers.

Skills

Experience in a sales environment

Proficiency in Power BI

Proficiency in Excel

Ability to negotiate

Excellent communication skills

Calm and effective under pressure

Job description

Position Type: Professional

Salary: Up to £60,000 per annum (dependent on experience) up to 15% bonus

Location: Remote (candidates must be based within Scotland’s Central Belt)

Travel: Frequent travel

Volvo Trucks is one of the world’s leading Truck and Bus manufacturers and is committed to driving progress and shaping the future landscape of sustainable transport. Our people and our values sit at the heart of everything we do, and we continue to set global standards through innovation and a deep belief in progress.

An exciting opportunity has arisen for a Regional Customer Sales & Support Manager to develop and drive an insight driven sales culture with shared accountability for the customer experience delivered within the region. As a key stakeholder in the regional team, you will also support the development and delivery of the regional plan to deliver the overarching vision of Volvo Trucks within the day‑to‑day operations in North & Scotland.

• Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.
• Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death in service cover.
• Company Car: Choice between an Electric or Hybrid car after the probation period.
• Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.
• Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well‑being.
• Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
• Enhanced family‑friendly policies: We value work‑life balance and offer enhanced family‑friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5‑week paternity leave.

You are a passionate, hardworking individual who is keen on developing positive relationships with our customers through providing quality service. You will have knowledge of data analysis and statistics would be beneficial in this role along with the ability to thrive under pressure without compromising on quality.

You will bring:

• Experience in a sales environment.
• Proficiency in Power BI and Excel.
• Experience in commercial machinery, logistics solutions, transportation services, or heavy industrial equipment.
• Proven track record of being pro‑active and a self‑starter.
• Excellent communication skills with an ability to challenge and give feedback across all levels.
• Calm and effective under pressure with a pragmatic and open approach.
• Proven track record in negotiation.
• Experience operating at a senior level within a high‑performing team.

What Will You Do:

You will develop a collaborative pro‑active focus on strengthening business partnerships through delivery of premium customer service and experience that makes Volvo the partner of choice, in turn strengthening loyalty. Innovative in your approach, you will develop a digital dealer way of working to make jobs easier, more efficient and improve service to customers. With our people at the heart of every decision, you will foster a culture of caring for colleagues, to look after customers which will in turn look after the business.

• Identify and deliver new business opportunities to improve performance and profitability.
• Build and manage strong relationships with national and regional customers, providing end‑to‑end service market support.
• Act as the key interface between customers, dealerships, SMD, and Market Company to ensure smooth issue resolution and best‑in‑class service.
• Drive contract penetration across the vehicle parc and manage a centralised contract process, including pricing, quotations, expiries and financial risk.
• Develop and implement service market sales initiatives aligned to regional strategy.
• Ensure robust governance of parts inventory and VOSP through direct reports.
• Lead the development of digital approaches to market products and services.
• Build capability and capacity across dealerships to support growth and deliver premium customer experiences.
• Develop future talent, promote open and transparent communication, and champion Diversity & Inclusion.
• Contribute to the Senior Management Team, working collaboratively to deliver regional objectives.

All Volvo Group adverts are advertised for a minimum of 10 working days from the posting date.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.