Regional Customer Relationship Manager

Barchester Healthcare; Oxford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Oxford is seeking a Regional Customer Relationship Manager to enhance occupancy in care homes. The role involves managing inquiries, networking with the community, and supporting marketing activities. Ideal candidates will have a background in sales and marketing, strong communication skills, and proficiency in CRM tools. This position offers a rewarding opportunity to develop within a supportive team and contribute to high-quality care delivery.

Benefits

Attractive salary and commission structure

Retail and leisure discounts

Wellbeing support

Career development opportunities

Qualifications

• Proven sales and marketing experience preferable in healthcare.
• Ability to analyze data on Salesforce or similar CRM application.
• Self-motivated and target driven.
• Interpersonal and professional qualities.
• Confident user of Microsoft Office.

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy.
• Network within the local community to generate enquiries.
• Support marketing activities to drive conversion rates.
• Identify opportunities to improve sales performance.
• Represent the home in a friendly and professional manner.

Skills

Sales and marketing experience

Communication skills

Networking

Data analysis on CRM

Self-motivated

Microsoft Office (Excel/PowerPoint)

Tools

Salesforce

Job description

Overview

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Rewards Package

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need to Have

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

Need to Do

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.