Regional Business Support Analyst

Care UK Plc; Colchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading private care company in Colchester is seeking an experienced Regional Business Support Analyst to support home managers in improving process compliance. This role involves advising on business systems and providing training. Candidates should have experience in a similar role and knowledge of IT systems. The position offers a competitive salary and a comprehensive benefits package, allowing you to make a meaningful impact on the care provided to residents.

Benefits

Competitive salary

Comprehensive benefits package

Supportive and inclusive environment

Qualifications

• Able to provide support in improving processes and system usage.
• Must have experience in a large organization.
• Knowledge of general IT systems and software packages is required.

Responsibilities

• Provide support in improving quality of processes and systems.
• Work with Regional Directors to ensure process compliance.
• Devise and implement action plans to reduce non-compliance.

Skills

Able to travel to residential care homes

Experience in a similar role

Knowledge of IT systems and software

Experience in delivering training

Job description

Are you looking for a new challenge and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 160 care homes across the United Kingdom. We are seeking an outgoing Regional Business Support Analyst to become a part of our hardworking team!

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder will provide support to home managers and administrators, directly advising on adherence to procedures and their use of business systems providing ad hoc advice and training, identifying and reporting on business issues, advising on how to achieve improved process compliance and greater efficient/effective usage of IT systems.

Key Responsibilities:

• Providing support in improving the quality of processes and system usage, through identifying issues, advising on achieving improvements, providing training and support plus monitoring the success of the activities.
• Working in close liaison with Regional Directors to report and advise appropriately on the compliance of processes and use of business systems.
• Provide proposals for future actions to address issues and to support planned initiatives, seeking Regional Director’s approval and sponsorship in implementing changes in the homes.
• Work with the Systems Operations Manager and Regional Director to devise and implement action plans that deliver a measurable reduction of non-compliance issues.
• Identify and develop the most appropriate and cost-effective method of support and training delivery.
• Review and evaluate the effectiveness of advice provided and training delivered.
• Advise on business continuity planning including ensuring continuity of processes throughout holiday periods, staff absences and abstractions.
• Attending and contributing to Business System team meetings.
• Feedback operational user and technical issues back to the Business System team to allow them to capture, diagnose and resolve issues.
• Testing systems and processes as part of upgrading systems and developing new applications.
• Produce quality written procedures, user manuals and materials to support the use of systems and compliance with business processes.

What We're Looking For:

• Able to travel to residential care homes and other Care UK sites.
• Previous experience of performing a similar role in a large organisation.
• Up-to-date knowledge of general IT systems and commonly used software packages.
• Experience of delivering training and production of training documentation.

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!