Regional Aftersales Manager

ABL; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An automotive company is seeking a Regional Aftersales Manager to enhance dealer performance and customer experience across the North of England and Scotland. This role involves managing dealer relationships, addressing customer complaints, and ensuring aftersales growth through performance monitoring and dealer audits. The ideal candidate will have a strong background in aftersales management and exceptional relationship-building skills. This position requires extensive travel and a full driving license.

Benefits

Competitive salary

Company car

Benefits package

Qualifications

• Proven experience in an OEM or retailer group aftersales management role.
• Comfortable handling complex customer complaints.
• Experience with dealer KPIs and balance scorecards is a plus.

Responsibilities

• Manage and support dealer relationships across the region.
• Take ownership of customer complaints ensuring swift resolutions.
• Conduct regular dealer audits to meet aftersales standards.

Skills

Relationship-building

Customer complaint handling

Data analysis

Adaptability

Tools

Microsoft Office

Reporting tools

Job description

Are you a hands-on, customer-focused leader who thrives in a fast-paced automotive environment? We’re looking for a Regional Aftersales Manager to oversee our retailer network across the North of England and Scotland. This is a high-impact role where you’ll drive customer experience, dealer performance, and aftersales growth across your region. You’ll be at the heart of a growing network, influencing customer satisfaction, dealer performance, and brand reputation. It’s a hands‑on, varied role where no two days are the same — perfect for someone who thrives on responsibility and making a visible impact.

TITLE : Regional Aftersales Manager
Salary : Competitive + Benefits + Company Car
Sector : Automotive
Location : West London
Language : English
Work style : Office based role

Duties

• Manage and support dealer relationships across your region – helping them meet targets, improve service, and resolve issues quickly.
• Take ownership of customer complaints and complex cases, ensuring swift resolutions and a great experience.
• Support technical and warranty teams by coordinating dealer queries and helping implement solutions.
• Conduct regular dealer audits to make sure aftersales standards are met, traveling extensively across your region.
• Monitor dealer performance via balance scorecards and other KPIs, tracking trends and driving improvements.
• Represent the brand at events, conferences, and training programs – becoming a true ambassador for aftersales excellence.

Qualifications

• Proven experience in a similar OEM or retailer group aftersales management role.
• Strong relationship‑building skills – you’ll be dealing with both dealers and internal stakeholders regularly.
• Comfortable handling complex customer complaints and driving dealer action.
• Experience with dealer KPIs and balance scorecards is a plus.
• Proficient in Microsoft Office and reporting/data analysis tools.
• Full and clean driving license – travel across the region is part of the role.
• Calm, adaptable, and able to prioritise in a fast‑moving environment.