Refrigeration Service Controller & Advisor – Colchester

Capitol-Invest - Société Immobilière de la région de Bruxelles; Colchester; On-site; GBP 27,000 - 33,000; Full time

Job summary

A successful family-run company in the UK is seeking an experienced Service Controller / Advisor to support their Refrigeration Service Department. The role includes coordinating service activities, managing engineer schedules, and handling customer enquiries. Ideal candidates will have strong administrative skills, excellent communication, and multitasking abilities. A competitive salary starting from £30,000 and opportunities for career development are offered.

Benefits

Competitive Salary

25 days holiday plus bank and public holidays

Opportunities for career development

Supportive and dynamic team environment

Training in refrigeration service systems

Qualifications

• Strong administrative and organisational skills.
• Ability to multitask in a fast-paced service environment.
• Experience in service coordination or customer service is advantageous.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Log service calls and provide timely updates.
• Create and manage service jobs within the service management system.
• Track maintenance schedules and service contracts.

Skills

Strong administrative skills

Excellent communication skills

Customer service skills

Multitasking ability

Proficient in Microsoft Office

Tools

Service management software

Job description

A successful family-run company in the UK is seeking an experienced Service Controller / Advisor to support their Refrigeration Service Department. The role includes coordinating service activities, managing engineer schedules, and handling customer enquiries. Ideal candidates will have strong administrative skills, excellent communication, and multitasking abilities. A competitive salary starting from £30,000 and opportunities for career development are offered.