Recruitment Consultant

Ee Gosforth; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications provider is looking for a full-time Call Centre Agent in Newcastle upon Tyne. This role offers a competitive salary starting at £25,087, with potential increases and an uncapped commission scheme. The ideal candidate should possess strong communication skills and adaptability to customer needs. You will provide solutions and build relationships while earning great benefits. Ongoing support for skill development is included, and flexible working is encouraged.

Benefits

Competitive salary

Private GP access

Paid Carer’s Leave

Equalised family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering Days

Optional private healthcare

Qualifications

• Strong communication skills to understand customer needs.
• Ability to adapt in a fast-paced environment.
• Experience in customer service roles preferred.

Responsibilities

• Engage with customers to understand their needs.
• Match customers with appropriate EE products and services.
• Collaborate with team members to achieve targets.

Skills

Communication skills

Adaptability

Customer service

Team collaboration

Job description

Call Centre Agent - Uncapped Commission

EE

Newcastle upon Tyne

Salary: £25,087 (increasing to £25,684 after 8 months) + uncapped monthly commission scheme

Hourly rate: £12.82 rising to £13.12 after 9 months

Job Type: Full-time, Permanent

Start date: January 2026 onwards

Locations: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

What’s in it for you

• Competitive salary starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market‑leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
• Huge discounts on EE & BT products, including mobile and broadband
• Career development: Ongoing support to help you grow your skills and progress
• Season Ticket Travel Loan: Funds for your travel to and from work
• Volunteering Days: Paid time off to give back to your local community
• Optional private healthcare and dental coverage for you and your family

About the role

We’re looking for someone who puts customers at the heart of every decision, understands their needs, and helps them find the right solution. This fast‑paced, rewarding role rewards communication skills, adaptability, drive, and determination. As part of the Newcastle Sales Team, you’ll talk with customers over the phone, discover what matters most to them, build relationships and match them with the best EE products and services.

Use your experience from similar roles, and your transferable skills, to deliver results. You will collaborate with your team, share ideas and celebrate success. We provide comprehensive training, tools and support to help you grow confidence and hit targets. Flexible working is encouraged; you can plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.

Bring your energy, curiosity and ambition – we’ll match it with opportunity. Join us at EE and turn your potential into performance.