Recoveries Claims Handler

The Granite Group; Liverpool; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking proactive Recovery Handlers to join their dynamic team in the heart of Liverpool. In this role, you will manage your own caseload of insurance claims, ensuring efficient recovery while providing top-notch customer service. With a focus on innovation and compliance, you will guide claims staff and handle complex negotiations. This position offers a supportive environment with comprehensive training and opportunities for career growth. If you're ready to make a difference in a fast-paced motor insurance setting, this is the perfect opportunity for you.

Benefits

Enhanced Annual Leave

Company Pension Scheme

Colleague Assistance Programme

Flexible Benefits Platform

Refer a Friend Scheme

Life Assurance

Mental Health Support

Long Service Award

Company Events

Access to Earnings Before Payday

Qualifications

• Experience in motor insurance claims handling required.
• Strong communication and negotiation skills essential.

Responsibilities

• Manage a portfolio of insurance claims, ensuring compliance and recovery.
• Provide excellent customer service and technical claims handling.

Skills

Analytical Skills

Negotiation Skills

Communication Skills

Attention to Detail

Problem Solving

Time Management

Education

Bachelor's Degree

Job description

We are looking for experienced, proactive, Recovery Handlers who are used to working in a fast-paced motor insurance environment to join our successful Recovery department.

In this role you will manage your own insurance claims caseload from start to finish, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will provide guidance and direction to claims staff to ensure the recovery prospects on cases are compliant with industry regulations.

You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.

Role: Recoveries Claims Handler

Salary: Between £25,877 to £29,660 plus a potential bonus of up to £1500 per annum, paid quarterly
Location: Liverpool City Centre with potential for hybrid working
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week

What you will be doing:

1. Effectively manage Non-Fault Recovery portfolio
2. Manage claims effectively to deliver the right outcome for our Customers
3. Provide first class technical and quality claims handling within the Recovery Team
4. Demonstrate thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim
5. Review and record all new allocations, ensuring minimal leakage
6. Manage claims and provide evidence to support prompt and full resolution in our favour
7. Drive adherence to relevant SLA’s within the team and our suppliers
8. Demonstrate excellent technical knowledge with regards to liability
9. Negotiation of subrogated outlays
10. Manage a portfolio of aged debt
11. Liaise with solicitors when our outlay is in litigation
12. Provide updates on aged debt profiling in form of MI reporting

What we’re looking for:

• Able to work to tight timescales
• Highly motivated self-starter
• Able to pay attention to detail
• Analytically minded
• Regulatory aware
• A strong communicator and able to communicate well at all levels both verbally and in writing
• Highly self-motivated
• Pro-active thinker, clear, focused and a determined approach to problem solving
• Persuasive and possesses confident negotiation skills

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  Please visit our website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.