Motor Claims Handler

Acorn Group; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the insurance sector is seeking a Motor Claims Handler to manage a portfolio of Fleet and Specialist motor claims in a hybrid working environment. The role requires strong communication and organizational skills, along with experience in handling various types of claims. Join a supportive team that values diversity and offers comprehensive training and benefits.

Benefits

Enhanced annual leave

Wellbeing programs

Pension schemes

Flexible benefits

Recognition initiatives

Qualifications

• Extensive PI and credit hire claims experience.
• Experience handling Injury claims outside of Low Value Personal Injury Portal.

Responsibilities

• Validating claims for indemnity and fraud.
• Assessing liability and communicating decisions.
• Proactive case management and file organization.

Skills

Communication

Teamwork

Analytical skills

Job description

Join to apply for the Motor Claims Handler role at Acorn Group.

This position is based in Liverpool with hybrid working arrangements. The role involves managing a portfolio of Fleet and Specialist motor claims, including all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire, and Third-party Personal Injury claims (Portal and Non-Portal). The successful candidate will provide exceptional service and relationship management to Fleet customers.

Responsibilities include:

• Validating claims for indemnity and fraud.
• Assessing liability and communicating decisions.
• Contacting claimants to establish exposure and updating claim files.
• Accurately assessing claim quantum using relevant tools.
• Reducing exposure through vehicle loss interventions with in-house motor engineers.
• Minimizing indemnity spend via commercial decisions.
• Proactive case management and file organization.
• Ensuring reserves are accurate and in line with guidelines.
• Performance management and adherence to best practices.
• Mentoring less experienced handlers.

Candidate requirements:

• Strong communication and relationship management skills.
• Initiative and motivation as a self-starter.
• Teamwork and a culture of openness, trust, and respect.
• Excellent organizational and prioritization skills.
• Analytical skills for fact-finding and decision-making.
• Extensive PI and credit hire claims experience, with knowledge of relevant protocols and rules.
• Experience handling Injury claims outside of Low Value Personal Injury Portal.

At Acorn Insurance, we offer comprehensive training, a supportive environment, and a commitment to diversity and inclusion. Benefits include enhanced annual leave, wellbeing programs, pension schemes, flexible benefits, and recognition initiatives.

Applicants must have at least one year remaining on their visa, and we cannot provide sponsorship. We are committed to creating an inclusive environment and accommodating individual needs during the recruitment process.

Apply now to join our team and build your career with Acorn Group.