Claims Handler CH3

Keoghs; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the Law Practice industry is seeking a Claims Handler to manage motor claims for corporate clients. This full-time, entry-level position offers the opportunity to work in a hybrid model, balancing in-office and remote work. The ideal candidate will have customer service experience, excellent attention to detail, and the ability to mentor new team members. Join a dynamic team that values innovation and sustainability while enjoying a range of benefits.

Benefits

Davies Incentive Plan

25 days holiday (plus buy/sell options)

Simply Health Care Cash Plan

WeCare mental health and wellbeing support

Death In Service (after 1 year)

Pension (5% employee / 3% employer)

Employee Resource Groups

Volunteer Program

Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex (post-probation)

Discounts and memberships

Qualifications

• Full claim cycle experience from initial assessment to settlement negotiation.
• Ability to mentor and support new starters.

Responsibilities

• Manage a caseload of pre-litigated motor claims up to £100k.
• Support delivery of high levels of service and productivity.
• Interact and communicate effectively with clients.

Skills

Customer service

Negotiation

Communication

Organizational skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Keoghs, Liverpool, England, United Kingdom

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Keoghs Liverpool, England, United Kingdom

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Job Description

The claims handler will be responsible for managing a caseload of pre-litigated and Low Value Litigated Motor Claims for our Corporate clients.

Department:

Client Management

Location:

Liverpool

Responsibilities:

• Manage a caseload of pre-litigated motor claims up to £100k, including high value/complex matters from inception to settlement.
• Manage litigated motor claims up to £100k.
• Identify cases for early litigation with high prospects.
• Support delivery of high levels of service and productivity.
• Work closely with colleagues to ensure excellent service.
• Accurately input and maintain data.
• Interact and communicate effectively with clients.
• Mentor and support team members, serving as a technical referral point.

Working Hours:

35 hours per week, Monday – Friday, 9am – 5pm, with 1 unpaid hour for lunch. Hybrid role: 1 day in-office, 4 days remote.

Experience, Skills, and Qualifications:

• Full claim cycle experience, from initial assessment to settlement negotiation.
• Proficiency in Microsoft Word, Excel, and email.
• Customer service experience.
• Excellent attention to detail.
• Negotiation, communication, and organizational skills.
• Ability to mentor and support new starters.

Values:

Our culture focuses on sustainability and success, guided by our four core values:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits:

• Davies Incentive Plan
• 25 days holiday (plus buy/sell options)
• Simply Health Care Cash Plan
• WeCare mental health and wellbeing support
• Death In Service (after 1 year)
• Pension (5% employee / 3% employer)
• Employee Resource Groups
• Volunteer Program
• Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex (post-probation)
• Discounts and memberships

Additional Information:

Entry level, full-time position in Law Practice industry. Referrals can double your interview chances. Notifications available for similar roles in Liverpool and surrounding areas.