Recoveries Account Manager

Source4 Personnel Solutions; Richmond; On-site; GBP 30,000 - 45,000; Full time

Job summary

A respected financial services business in the UK is hiring a Collections Specialist to manage a portfolio of mid-stage arrears cases. The successful candidate will have a strong background in asset finance and collections processes, ensuring effective customer outcomes. This hands-on role emphasizes analytical skills and requires collaboration with vendors and suppliers. Enjoy benefits such as an annual bonus, generous holiday policy, and a supportive team environment.

Benefits

Annual bonus of up to 10%

25 days holiday, plus 8 bank holidays

Non-contributory pension of 13.8% of salary

Supportive team environment

Opportunities for continuous improvement

Qualifications

• Strong background in asset finance and collections processes.
• Analytical skills necessary for managing arrears cases.
• Technical knowledge of consumer credit.

Responsibilities

• Manage a targeted portfolio of 60–90 day arrears cases across multiple market sectors.
• Work closely with suppliers, vendors and broker partners for successful recovery outcomes.
• Arrange sustainable repayment plans through thorough income and expenditure assessment.
• Review contractual documentation to support recovery.

Job description

Are you an experienced Collections Specialist with a strong background in asset finance? If so, this is an outstanding opportunity to join a highly respected financial services business and play a key role in managing mid‑stage arrears.

Benefits

• Annual bonus of up to 10%
• 25 days holiday, plus the option to buy or sell up to 2 additional days, plus 8 bank holidays
• Non‑contributory pension of 13.8% of salary (with the option to bank 5% if preferred)
• A supportive, collaborative team environment
• Opportunities to contribute to projects and continuous improvement initiatives
• Exposure to complex cases across multiple sectors

The Role

You will take ownership of a portfolio of arrears cases within the 60–90 day aged debt category, focusing on maximising recoveries, reducing risk and delivering effective customer outcomes. This is a hands‑on, analytical role requiring strong technical knowledge of asset recovery, consumer credit, and collections processes.

Key Responsibilities

• Manage a targeted portfolio of 60–90 day arrears cases across multiple market sectors
• Work closely with suppliers, vendors and broker partners to support successful recovery outcomes
• Arrange sustainable repayment plans through thorough income and expenditure assessment
• Review contractual documentation and terms & conditions to identify information supporting recovery