Receptionists/Administrators

Mid and South Essex NHS Foundation Trust; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Chelmsford is seeking enthusiastic Receptionists/Administrators for the Emergency Department. Responsibilities include booking patients and ambulances, answering calls, and maintaining patient records. Candidates should possess excellent communication and organizational skills, and a professional demeanor. The role requires flexibility as it involves rotating shifts to cover a 24/7 service, including nights and holidays. Opportunities for career development are available within a large and supportive healthcare team.

Benefits

Career development opportunities

Flexible working arrangements

Supportive working environment

Qualifications

• Ability to create patient attendance episodes and enter data accurately.
• Display compassion and motivate others in a busy environment.
• Demonstrated ability to handle stressful situations with professionalism.

Responsibilities

• Book in patients and ambulances using the Lorenzo computer system.
• Answer telephone calls and take messages accurately.
• Ensure effective communication with patients and relatives, especially in times of distress.

Skills

Excellent communication skills

Organisational skills

Computer literate

Professional image

Job description

Overview

The Emergency Department at Broomfield Hospital is looking to recruit Receptionists/Administrators to work on the front desk. This is an opportunity to work in a fast paced environment at the front of patient care, within a busy Emergency Department. Ideally you will be an enthusiastic, motivated, compassionate and hardworking person to be the face of the Emergency Department and often the first point of contact for patients entering the department.

Responsibilities

This position is varied from day to day. The main objective of the role is booking in patients and ambulances on our Lorenzo computer system, answering the telephone, taking down messages accurately and filing notes.

You should display excellent communication and organisational skills, be computer literate and are expected to present a professional image with the ability to inspire confidence in staff, patients and relatives.

Creating patient attendance episodes ensuring all data is entered timely and accurately. Identify/monitor patients in the waiting area in need of immediate treatment/assessment to the nursing staff.

Work using own initiative within departmental protocols. Maintain effective communication with patients and relatives at all times including times of distress.

Shift Pattern

Flexible working is available to enable our services to provide care seven days a week, 24 hours a day; therefore a shift pattern to cover a 24hr 7 day a week service is required, which will include bank holidays and night shifts. Shifts are split into earlies, (07:00-14:30, 08:00-16:00) lates (14:30-22-00, 16:00-00:00) and nights (22:00-07:00). To provide a comprehensive, flexible & efficient administrative support service as part of rotational shift patterns for the Emergency Department.

Qualifications

Excellent communication and organisational skills. Computer literate. Professional image with the ability to inspire confidence in staff, patients and relatives.

About the Trust

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers. From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us. We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Additional Information

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population. Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative. We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.