Receptionist: Welcoming Front Desk & Admin Support

WMJobs; Oldbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

Sandwell Children’s Trust is recruiting a Receptionist to provide first line contact for children, young people and visitors to the building. You will be required to deal with queries professionally, with customer care at the forefront.

You will answer incoming calls, assist with room bookings, manage mail and shared mailboxes, and support premises management, Health & Safety and general front-desk duties. 37 hours per week, office based, fixed-term to March 2028.

Qualifications

• Previous experience of working in a busy office.
• Hold GCSE Maths & English or equivalent.
• IT literate with experience of using Microsoft Office packages.
• Ability to work in a challenging environment and remain calm under pressure.
• Have good communication skills, both written and verbal and excellent telephone skills.
• Good organisational skills.
• Have the ability to prioritise workloads and competing priorities.
• Be able to work independently using your own initiative.

Responsibilities

• Be working as part of a team to provide first line contact with our children, young people and other visitors to the building.
• Be answering incoming telephone calls, directing callers to the appropriate departments, and taking accurate messages.
• The role will also involve room bookings, handling incoming and outgoing mail and managing shared mailboxes.
• You will also be responsible for premise management duties and supporting with the maintenance and Health & Safety aspects of the building.

Skills

Excellent communication skills

IT literate

Telephone skills

Organisational skills

Ability to prioritise workloads

Independent working

Calm under pressure

Education

GCSE Maths & English or equivalent

Tools

Microsoft Office

Job description

Sandwell Children’s Trust is recruiting a Receptionist to provide first line contact for children, young people and visitors to the building. You will be required to deal with queries professionally, with customer care at the forefront.

You will answer incoming calls, assist with room bookings, manage mail and shared mailboxes, and support premises management, Health & Safety and general front-desk duties. 37 hours per week, office based, fixed-term to March 2028.