Service Support Assistant

Sandwell Children's Trust; Rugby; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Local government pension scheme

Hybrid working

Career progression

Employee counselling

Job summary

Sandwell Children's Trust invites applications for a Service Support Assistant to assist front line practitioners with administration, call handling, minute taking and diary management. The role requires IT literacy, strong communication, and the ability to work independently and as part of a team.

You will set up family meetings, manage finance tasks, update social care systems, maintain files and produce accurate minutes, contributing to efficient services for children and families within a

Qualifications

• IT literate with good communication and telephone skills.
• Experience of using Microsoft Office packages.
• Ability to plan & organise diaries and workloads.

Responsibilities

• Setting up Family meetings.
• Completing finance tasks such as ordering items for practitioners/family.
• Updating Children’s Social Care systems.
• Taking and producing accurate minutes.
• Maintaining files and record systems including scanning and uploading documents.
• Ensuring tasks allocated are completed accurately within timescales.
• Demonstrate experience in a business admin role.

Skills

IT literate

Communication skills

Telephone skills

Organisation

Prioritisation

Teamwork

Independent working

Education

NVQ Level 1 in Business Administration or equivalent

Tools

Microsoft Office

Job description

At Sandwell Children's Trust we strive for excellence to improve the lives of children. Our 'Sandwell Deal', brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff., A vacancy has arisen for a Service Support Assistant. The role is to support front line practitioners with all aspects of administration and includes call handling, message taking, support with booking and minuting of meetings. We are looking for exceptional candidates who are passionate, committed and dedicated to improving the lives of children and young people. The successful candidate must be IT literate, have good communication and telephone skills, good organisational skills and the ability to prioritise their own workload. Also be able to work independently and as part of a team. Admin tasks will include:

• Setting up Family meetings.
• Completing finance tasks - such as ordering items for the practitioner/or the family.
• Ensuring accuracy and consistency of information.
• Updating Children's Social Care systems.
• Taking and producing of accurate minutes.
• Maintaining files and record systems including scanning and uploading of documents.
• Ensuring that tasks allocated are completed accurately and within allocated timescale. Be able to demonstrate previous experience of working in a business admin role.
• Will hold NVQ Level 1 in Business Administration or equivalent.
• Experience of using Microsoft Office packages.
• Experience of finance and procurement would be an advantage.
• Have excellent written and verbal communication skills and good attention to detail.
• Have the ability to plan & organise diaries. At Sandwell Children’s Trust we strive for excellence to improve the lives of children. To achieve this, we know how important it is to retain and attract high performing, forward thinking and innovative people and provide them with all the support they need.

With a culture of collaboration, partnership working and the child at the heart of everything we do, it really is an exciting time to join Sandwell Children's Trust. Working for us There are lots of great reasons to work with us in Sandwell Children's Trust. From a generous rewards package to a culture of learning and development. Our 12 reasons to work for Sandwell Children’s Trust sets us apart as the place to grow your career and feel part of a great team. Please visit the Sandwell Deal and our 12 reasons via this hyperlink: https://sandwelldeal.co.uk, Sandwell sits in the heart of the West Midlands and has a diverse population of 341,729 people. While Sandwell is the 12^th most deprived local authority in England, it is a community where our families have high aspirations and where we pride ourselves on equality of opportunity and our adaptability and resilience.

What we can offer you:

• Generous annual leave of up to 28 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.
• Access to our Learning & Development portal offering virtual training programmes, learning & development info bursts, learning events and much more.
• The latest technology enabling more effective and streamlined working.
• Detailed and effective appraisals to strengthen your practice.
• Access to a range of family friendly policies.

Hours - 37 per week Fixed term contract until August 2027 - Hybrid working,

• Flexible working patterns that suit you and all of our roles have well-defined career progression.

Benefits & Rewards

• Up to £6,500 re-location package
• Generous annual leave entitlement, plus 5 additional days for long service recognition.
• The opportunity to purchase up to 10 days additional holiday through our salary sacrifice scheme.
• Your birthday off paid in addition to annual leave entitlement and 8 bank holidays, plus a concessionary day at Christmas.
• Membership of the Local Government Pension Scheme, this is a nationwide career average scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Reimbursement of Social Work England registration
• 24/7 access to free and confidential employee counselling service
• Access to a range of discounts on products and services
• Salary sacrifice schemes for cars, bikes and technology.
• Refer a friend scheme
• Wellbeing initiatives and forums
• Discounted gym membership
• Eye care vouchers