Administrative & Front Desk Support Officer

Sandwell Children's Trust; Smethwick; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme 21.6% employer

Relocation assistance up to £6,500

Salary sacrifice schemes

Counselling service

Job summary

Sandwell Children's Trust is recruiting a Service Support Officer on a 12-month fixed term contract to provide Business Admin Support at the Hollies Contact Centre. The role covers reception duties, greeting visitors face to face, call handling and message taking, dealing with incoming and outgoing post, petty cash, inbox management and supporting Family Support Workers with admin tasks.

You will help new employees with equipment, and use the in-house Children’s system to obtain information and

Qualifications

• NVQ Level 2 in Business Administration or equivalent.
• Previous experience in a business admin role.
• IT literate with experience of using Microsoft Office packages.
• Good communication and telephone skills.
• Good organisational skills and ability to prioritise your own workload.
• Able to work independently and as part of a team.

Responsibilities

• Reception duties: greeting visitors face to face.
• Handle calls and take messages; manage incoming/outgoing post.
• Manage petty cash and shared inboxes; process requests from Family Support Workers.
• Support new employees with equipment and onboarding.
• Use the in-house Children's system to obtain information and upload documents to records.

Skills

Microsoft Office

Communication skills

Organisational skills

Telephone skills

Independent & team worker

Education

NVQ Level 2 in Business Administration

Job description

Sandwell Children's Trust is recruiting a Service Support Officer on a 12-month fixed term contract to provide Business Admin Support at the Hollies Contact Centre. The role covers reception duties, greeting visitors face to face, call handling and message taking, dealing with incoming and outgoing post, petty cash, inbox management and supporting Family Support Workers with admin tasks.

You will help new employees with equipment, and use the in-house Children’s system to obtain information and